Aftermarket Service Manager

Description

Summary: Manage field service and in-house repair teams, coordinate installations, provide technical support, and drive aftermarket revenue while ensuring customer satisfaction. Highlights: 1. Lead and manage technical teams for service and installations 2. Drive aftermarket revenue and ensure cost control 3. Provide technical support and conduct product trainings 1\. **JOB SUMMARY / JOB SCOPE:** \- Manage field service technicians, in\-house repair teams, customer support spare parts, and HSE coordinators \- Develop and Monitor Installation schedules and repair activities. \- Checking and validating spare parts orders \& planning on demand stocks in collaboration with Spare Parts Coordinator and Service Supervisors. \- Conducting product Demos and Trainings for end users. \- Preparing and communicating weekly sales and service activities reports. \- Provide Technical Support and consultation for the AMS and Sales teams. \- Assist in Equipment Pre\-ordering activities, i.e. design, consultation, and installation. \- Training existing and new team members on repair process and skills. \- Generating Sales Leads and keeping a record for evaluation and follow\-up. \- Evaluation of own and teams’ performance. \- Reporting and Managing AMS KPI’s. \- Coordinate technical teams with other service managers to avoid overlapping. \- Overall communication with business partners for latest repair trends. \- Control over Local Purchases and petty cash management. 2\. **MAJOR FUNCTIONS PERFORMED / PERFORMANCE STANDARDS:** \- Managing Day\-to\-Day activities of Indoor and Outdoor Technical Teams (Garage \& Installations). \- Handling All Customer Complaints and warranty cases. \- Evaluating and Approving Service Reports and Repair Quotations. \- Drive aftermarket revenue through service contracts, spare parts, repairs, and upgrades. \- Cost Control and meeting targeted margins \- Analyze service data to identify product failure trends, feeding insights back to engineering or quality teams \- **KEY PERFORMANCE INDICATORS** \- Sales Achievement VS Target and Growth to Previous Year \- Repair Productivity 100% (number of received machines VS number of repaired machines) \- Growth of Outdoor Calls \- Efficiency: Reduce Installation Cost by 10% VS 2023 (manhours consumption for Major Equipment Installation) **MINIMUM JOB REQUIREMENTS:** **Minimum Education:** Diploma or bachelor’s in engineering Discipline (Mechanical, Electrical) or similar **Minimum Experience:** 3 – 5 years in similar roles **COMPETENCIES: Knowledge, Skills, Abilities, Personal Traits** \- Strong leadership and conflict resolution \- Data\-driven decision making (Excel, BI tools, service analytics). \- Knowledge of warranty policies, service logistics, and contract law basics \- Excellent communication – able to interface with customers, sales, management, partners, etc.. \- Electromechanical and Hydraulics Repair \- Electronics Repair and Calibration Service \- Automotive Equipment Installations \- Project Management \- Team Leadership Education: * Bachelor's (Preferred) Experience: * aftermarket service: 5 years (Required) * electromechanical system: 3 years (Required) Location: * Doha (Required) Work Location: In person