Help Desk Support

Description

Summary: Seeking an Arabic-speaking IT Support / Help Desk professional to provide technical assistance and resolve IT-related issues for employees. Highlights: 1. Provide first-level IT support and troubleshoot a range of technical issues. 2. Support Microsoft 365, Outlook, Active Directory, and basic networking. 3. Opportunity to manage IT support tickets and assist with user setups. **Job Summary:** We are looking for an **Arabic\-speaking IT Support / Help Desk professional** to provide day\-to\-day technical support to employees and resolve IT\-related issues. **Key Responsibilities:** * Provide first\-level IT support to users. * Troubleshoot **laptops, desktops, Windows, printers, email, and software issues**. * Support **Microsoft 365, Outlook, Active Directory, and user accounts**. * Troubleshoot basic **network and connectivity issues**. * Manage and update IT support tickets. * Escalate complex issues to the relevant technical teams. * Assist with user setup, software installation, and access requests. **Requirements:** * 2 to 5\+ years of experience in **IT Support / Help Desk / Service Desk / Desktop Support**. * **Arabic speaking is mandatory.** * Good knowledge of **Windows, Microsoft 365, Active Directory, and basic networking**. * Good troubleshooting and communication skills. * Candidates currently in **Qatar** are preferred. * **Immediate or short\-notice availability** is highly preferred. Pay: QAR4,500\.00 \- QAR5,500\.00 per month Application Question(s): * How soon can you join if selected? * Do you have at least 3 years of hands\-on experience in IT Support, Help Desk, Service Desk, or Desktop Support? Language: * Arabic (Required) Work Location: In person