Client Engagement Officer

Description

Summary: This role combines front desk management, administrative support, and client relationship management to deliver a professional and welcoming experience as the first point of contact. Highlights: 1. Serve as the primary point of contact for clients and visitors 2. Combine administrative support with client relationship management 3. Ensure high standards of customer service and professional image **Receptionist / Admin / Client Engagement Officer – Roles \& Responsibilities** The Receptionist / Admin / Client Engagement Officer serves as the first point of contact for clients, visitors, and business partners while ensuring the smooth day\-to\-day operation of the office. This role combines front desk management, administrative support, and client relationship management to deliver a professional and welcoming experience. **Key Responsibilities:** * Welcome and assist clients, visitors, and guests in a professional and friendly manner. * Answer, screen, and direct incoming phone calls, emails, and other inquiries. * Manage the reception area, ensuring it remains organized and presentable at all times. * Schedule appointments, meetings, and manage company calendars. * Coordinate meeting rooms, refreshments, and visitor arrangements. * Handle incoming and outgoing mail, courier services, and office deliveries. * Maintain office supplies, inventory, and coordinate procurement when required. * Prepare, organize, and maintain company documents, records, reports, and filing systems. * Provide administrative support to management and various departments. * Assist with travel arrangements, bookings, and event coordination when needed. * Serve as the primary point of contact for client inquiries and provide timely, professional assistance. * Build and maintain positive relationships with clients, partners, and stakeholders. * Follow up with prospective and existing clients regarding appointments, quotations, proposals, and ongoing services. * Maintain accurate client records and update the company CRM or database. * Coordinate with internal teams to ensure client requests are addressed efficiently. * Collect client feedback and communicate insights to management to improve service quality. * Support marketing, events, training, and business development activities through client communication and coordination. * Handle confidential information with professionalism and discretion. * Ensure high standards of customer service and represent the company with a positive and professional image. * Perform other administrative and client engagement duties as assigned by management. **Requirements \& Skills** * Fluency in **Arabic and English** (spoken and written). * **2–3 years of experience** in reception, administration, customer service, or client engagement. * Excellent communication, interpersonal, and customer service skills. * Strong organizational and multitasking abilities. * Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint). * Experience with CRM software is an advantage. * Professional appearance, positive attitude, and strong work ethic. * Ability to prioritize tasks, work independently, and maintain confidentiality. * Strong problem\-solving skills and attention to detail. * Ability to work effectively in a fast\-paced, team\-oriented environment. This combined role is ideal for someone who is organized, customer\-focused, and capable of managing front office operations while providing excellent administrative support and building strong client relationships. Pay: From QAR2,400\.61 per month Work Location: In person