CSR - Customer Service Representative

Description

Summary: This role involves comprehensive customer service, managing inquiries, providing information, processing documentation, resolving issues, and maintaining accurate records. Highlights: 1. Comprehensive customer service and support 2. Customer record management and issue resolution 3. Training and test scheduling coordination **Job description:** **· Welcoming all customers with a smile.** **· Attract potential customers by answering service inquiries and providing** **information about other services.** **· Provide accurate information to the customer and make sure that the** **customer understands their chosen driving package.** **· Open the customer's file and help them fill out the required forms and** **documents.** **· Maintain customer's information by updating their records.** **· Resolve service problems by clarifying complaints, determining the cause of the** **the problem, select and explain the best solution to solve the problem, expedite.** **the correction and adjustment and make follow\-up to ensure resolution.** **· Advise financial accounts by processing customer adjustments.** **· Recommend services to academy management by collecting customer's** **information and analyzing customer's needs.** **· Ensure that the customer data is keyed in correctly in the system.** **· Ensure that the information received from the customer is accurate before** **payment is processed.** **· Make sure the correct invoice is generated to the right customer.** **· Ensure the correct amount of payment is received from the customer.** **· Direct the customer to do the eye test and make a follow\-up.** **· Creating, Maintaining, and updating training and test schedules, calendars,** **and agendas.** **· Answering training and tests scheduling queries through student visits and** **via email and phone/mobile.** **· Responsible for reconciling the revenue daily as required by the** **Academy and as per the allocated targets.** **· Maintain good working relationships with customers and colleagues.** **· Ensure the company's reputation by providing good customer service.** **· Attend all training, briefing, and meetings as arranged by the Management.** **\*\* Arabic speaking is an advantage\*\*** **Any other related tasks requested by the management.** **Job Type: Full\-time (8 Hours)** Job Type: Full\-time Pay: QAR2,500\.00 \- QAR3,000\.00 per month Work Location: In person