Summary: Respond to customer inquiries, de-escalate situations, provide troubleshooting guidance, review accounts, and collaborate to improve customer service. Highlights: 1. Customer interaction and support 2. Opportunity to de-escalate and resolve concerns 3. Collaborate and train new team members **Job description:** * Take customer calls and provide accurate, satisfactory answers to their queries and concerns * De\-escalate situations involving dissatisfied customers, offering patient assistance and support * Call clients and customers to inform them about the company’s new products, services and policies * Guide callers through troubleshooting, navigating the company site or using the products or services * Review customer or client accounts, providing updates and information about billing, shipping, warranties and other account items * Collaborate with other call center professionals to improve customer service * Help to train new employees and inform them about the company’s customer management policies * Microsoft Office Skills **Requirements:** * **Good command of English** – Preferred or required depending on business needs * Previous experience in a call center or customer service role is an advantage * Excellent communication and interpersonal skills * Patience, empathy and ability to handle pressure * Basic computer and typing skills * Ability to work in shifts, including weekends and holidays, if required Job Type: Full\-time Pay: QAR5,000\.00 \- QAR6,000\.00 per month Application Question(s): * Are you ready to join immediately with N O C? Experience: * Call Center Agent: 2 years (Required) Language: * Arabic (Required) Work Location: In person
Fatima Al-Kuwari
Indeed · HR
Fatima Al-Kuwari
Indeed · HR
