Clerk-Front Desk

Description

Summary: This position involves managing guest arrival and departure operations, processing payments, resolving issues, and ensuring high-quality customer service. Highlights: 1. Managing guest arrival and departure operations 2. Processing payments and resolving issues 3. Ensuring high-quality customer service and guest satisfaction **Additional Information** **Job Number**26084778 **Job Category**Rooms \& Guest Services Operations **Location**West Bay, Doha, Qatar, Qatar, 14435 **Schedule**Full Time **Located Remotely?**N **Position Type** Non\-Management Process all guest arrivals by confirming reservations, assigning rooms, distributing and activating room keys. Process all types of payments, including room charges, cash, checks, and credit cards. Process all guest departures, including resolution of any outstanding, unpaid, or disputed charges. Log and respond to all guest calls, messages, questions, or requests and resolve their issues. Collaborate with housekeeping to track room preparation prior to guest arrivals. Inform guests/visitors about parking procedures and assign bellhops and valets as needed. Orient guests and inform them about the hotel and nearby points of interest. Prepare daily reports (number of arrivals and departures), identify special requests, and verify report accuracy. Complete required system-generated closing and cashier reports. Accept guest bank checks and traveler’s checks. Conduct cash counts at the beginning and end of each shift. Balance and deposit revenues according to Accounting specifications. Follow and implement all company safety and security policies and procedures; report accidents, injuries, and hazardous working conditions to management. Follow and implement all brand policies and procedures; wear a clean, complete uniform at all times; maintain a neat and professional appearance while on duty; respect confidentiality regarding brand- and/or hotel-specific information; protect all company property. Greet and receive guests in accordance with company standards, anticipate and meet their needs, assist guests with disabilities, and warmly thank guests. Use clear and courteous language in all communications; answer the telephone using appropriate language. Develop positive and constructive professional relationships with peers. Comply with quality requirements and standards. Be accustomed to standing, sitting, and moving for extended periods. Lift, carry, pull, push, and place loads weighing up to 4.5 kilograms independently. Perform all other duties assigned by supervisors that are consistent with this position. RECOMMENDED QUALIFICATIONS Education: High school diploma or equivalent. Related work experience: No related work experience required. Supervisory experience: No supervisory experience required. Licenses or certifications: None required. *At Marriott International, we are committed to fostering equal employment opportunity, welcoming every individual with dignity, and providing equal opportunities for all. We have created an environment where our associates’ unique qualities are valued and celebrated. Our greatest strength lies in the diverse mix of cultures, skills, and experiences our associates bring. We are committed to preventing discrimination based on protected characteristics, including disability, veteran status, and any other characteristic covered by applicable law.* Combining timeless elegance with avant-garde spirit, the St. Regis Hotels \& Resorts brand delivers exceptional experiences across more than 50 luxury hotels and resorts worldwide. Since the opening of the first St. Regis hotel in New York—founded by John Jacob Astor IV at the dawn of the 20th century—the brand has consistently offered guests impeccable, personalized, and anticipatory service through its gracious staff, who blend classic refinement with modern sensibility, and its exclusive butler service. We invite you to explore our job opportunities. By joining the St. Regis team, you also become part of the Marriott International portfolio. **Choose** a company that empowers you to bring your best self forward, **give** meaning to your professional life, **be part of** an extraordinary global team, and **become** the best version of yourself.