Business Process Analyst

Description

Summary: Seeking a process improvement specialist to analyze, design, and optimize workflows, driving efficiency and implementing impactful changes across teams. Highlights: 1. Direct impact on efficiency and team productivity 2. Cross-functional role with exposure to strategy, IT, and operations 3. Opportunities for training, certifications, and career growth ***The Overview*** Improve how work gets done: map current processes, find inefficiencies, and design clearer, faster, cost‑effective workflows that teams can actually follow. **What you’ll do** * Map and document current business processes (AS‑IS) and design improved processes (TO‑BE). * Run workshops and interview stakeholders to gather requirements, pain points and success criteria. * Analyse process performance using data (cycle time, handoffs, error rates) and recommend measurable improvements. * Create process maps, SOPs, RACI matrices, and clear step‑by‑step procedures. * Identify automation opportunities and work with IT to implement RPA, workflow tools or ERP enhancements. * Support change management: communicate changes, train users and monitor adoption. * Define KPIs, build dashboards and report on process health and continuous improvement outcomes. * Assist with process governance, compliance checks and audit readiness. * Lead small improvement projects and coordinate cross‑functional teams for implementation. * Document lessons learned and maintain process documentation library. **Who we’re looking for** * Bachelor’s degree in Business, Engineering, IT, or related field. * 2–5 years experience in process improvement, business analysis or operations; experience in GCC/Doha is a plus. * Skilled in process mapping tools (Visio, Lucidchart), process improvement methods (Lean, Six Sigma, Kaizen) and basic data analysis (Excel, Power BI). * Good stakeholder management, facilitation and presentation skills. * Strong attention to detail, problem‑solving mindset and practical, results‑oriented approach. * Experience with ERP/CRM systems, RPA tools or workflow platforms is advantageous. * Certifications (CBAP, Six Sigma, Lean) are a plus. * Clear communicator in English; Arabic useful but not required. **Why you’ll like it** * Direct impact on efficiency and team productivity. * Cross‑functional role with exposure to strategy, IT and operations. * Opportunities for training, certifications and career growth. Job Type: Full\-time Pay: QAR30\.00 \- QAR65\.00 per hour Expected hours: 40 per week Work Location: In person