Head Barista

Description

Summary: Lead coffee bar operations, ensuring beverage quality, consistent service, and effective team management while maintaining high customer service and hygiene standards. Highlights: 1. Lead and motivate a barista team, fostering skill development and performance. 2. Ensure exceptional beverage quality and consistent brand standards. 3. Uphold excellent customer service and operational efficiency. **1\. Coffee \& Beverage Operations** * Lead the daily operation of the coffee bar and ensure smooth service during peak and non\-peak hours. * Prepare and ensure the consistent quality of espresso\-based beverages, brewed coffee, specialty drinks, and other beverages. * Ensure all beverages are prepared according to approved recipes, specifications, and brand standards. * Maintain consistency in taste, temperature, presentation, and portion control. * Monitor coffee extraction, grinder settings, milk texture, and overall beverage quality. **2\. Coffee Quality \& Standards** * Ensure the correct handling, storage, grinding, and preparation of coffee beans. * Conduct regular espresso calibration and adjust grinders according to coffee and environmental conditions. * Monitor coffee quality and identify issues affecting taste and extraction. * Maintain high standards of latte art and beverage presentation. * Assist in developing new beverages and seasonal coffee products when required. 3\. Team Leadership \& Training * Lead, supervise, and motivate the barista team. * Train new and existing baristas on coffee preparation, recipes, equipment operation, customer service, and hygiene standards. * Conduct practical assessments to ensure baristas meet required technical standards. * Prepare barista schedules in coordination with the Restaurant Manager. * Monitor staff performance and provide coaching and corrective guidance when required. * Ensure proper staffing levels during peak operating periods. **4\. Customer Service** * Maintain excellent customer service standards at the coffee bar. * Interact professionally with customers and understand their coffee preferences. * Handle customer complaints related to beverages and service professionally. * Ensure fast, accurate, and friendly service, particularly during high\-volume periods. 5\. Equipment Management * Ensure proper operation and daily cleaning of espresso machines, grinders, blenders, coffee brewers, and other beverage equipment. * Perform daily equipment checks and report technical problems immediately. * Coordinate with maintenance teams for equipment repairs and preventive maintenance. * Ensure all equipment is maintained according to manufacturer and company standards. **6\. Inventory \& Cost Control** * Monitor daily stock levels of coffee beans, milk, syrups, powders, cups, packaging, and other beverage ingredients. * Ensure proper storage and stock rotation using FIFO procedures. * Minimize product wastage and control beverage costs. * Conduct regular stock checks and report shortages or variances. * Coordinate with the Restaurant Manager and purchasing team regarding stock requirements. **7\. Hygiene \& Food Safety** * Maintain the highest standards of personal hygiene, bar cleanliness, and food safety. * Ensure the coffee bar, equipment, refrigerators, counters, and storage areas are cleaned and sanitized regularly. * Follow HACCP and company food safety procedures. * Ensure proper storage and handling of milk and other perishable products. * Ensure all baristas follow hygiene and grooming standards. **8\. Sales \& Operational Performance** * Support the Restaurant Manager in achieving beverage sales and profitability targets. * Identify opportunities to increase beverage sales through upselling and product recommendations. * Monitor beverage quality and customer feedback to improve performance. * Support promotional campaigns, new product launches, and seasonal beverage programs. **9\. Opening \& Closing Procedures** * Ensure all coffee bar opening and closing checklists are completed correctly. * Verify cash, equipment, stock, cleanliness, and preparation requirements according to company procedures. * Ensure the coffee station is fully prepared before the start of each shift. **Qualifications \& Experience** * Minimum **4–6 years of experience** as a Barista, with at least **1–2 years in a Head Barista or Barista Supervisor position**. * Strong experience in specialty coffee, cafés, restaurants, or recognized coffee brands. * Excellent knowledge of espresso preparation, extraction, grinder calibration, milk steaming, and latte art. * Experience operating professional espresso machines and commercial coffee grinders. * Strong knowledge of coffee beans, brewing methods, and beverage recipes. * Previous experience managing and training a barista team. * Experience in GCC/Qatar is highly preferred. * Good English communication skills; Arabic is an advantage. * Barista, SCA, or other professional coffee certification is an advantage. **Key Competencies** * Strong coffee knowledge and technical skills * Leadership and team management * Excellent customer service * Attention to detail * Beverage quality control * Staff training and coaching * Inventory and cost control * Problem\-solving skills * Ability to work under pressure * Strong communication skills * Professional appearance and attitude **Key Performance Indicators (KPIs)** * Beverage quality and consistency * Customer satisfaction * Beverage sales performance * Beverage cost and wastage * Barista productivity * Training and staff performance * Hygiene and food safety compliance * Brand/SOP compliance * Equipment maintenance and operational efficiency Pay: From QAR2,500\.00 per month Application Question(s): * Are ready to join immediately ? * Do you have NOC? Education: * High school or equivalent (Preferred) Experience: * Barista: 4 years (Required) Language: * English (Required) Location: * Doha (Required) Work Location: In person