Summary: Seeking an experienced professional to lead end-to-end contract delivery, manage client relationships, and oversee service delivery frameworks for ICT/ELV operations. Highlights: 1. Lead end-to-end contract delivery and client interface 2. Manage large-scale 24/7 maintenance/managed services contracts 3. PMP/PgMP and ITIL Expert/Managing Professional certifications required Responsibilities: * Manage end\-to\-end delivery of the contract, including SLA and KPI performance. * Act as the primary interface with the client and lead contract governance meetings. * Manage manpower resourcing, mobilization and certified coverage across all technical disciplines. * Handle escalations related to major incidents and SLA breaches. * Manage OEMs and subcontractors under a single service delivery framework. * Monitor commercial performance and cost\-optimization commitments. * Maintain contract risk registers and manage transition activities with minimum operational disruption. * Review and approve monthly service performance reports. Requirements: * Bachelor’s degree in Engineering, IT or related discipline; postgraduate qualification preferred. * PMP or PgMP certification. * ITIL Expert / ITIL Managing Professional certification. * Minimum 12 years of experience in ICT/ELV service delivery. * Experience managing large\-scale 24/7 maintenance or managed\-services contracts. * Airport or mission\-critical operations experience strongly preferred. * Strong stakeholder management, commercial, governance and leadership skills. * Must comply with HSE and cybersecurity requirements and be eligible to hold an MOI airport security pass. Work Location: In person
Fatima Al-Kuwari
Indeed · HR
Fatima Al-Kuwari
Indeed · HR
