General Manager – Insurance Operations

Description

Summary: Seeking an accomplished General Manager – Insurance Operations to lead overall operational performance, drive strategic growth, and ensure operational excellence in Qatar. Highlights: 1. Lead strategic growth and operational excellence in insurance operations 2. Executive leadership role in a leading insurance provider 3. Develop long-term business strategies for sustainable growth About the Role Al Watan Insurance and Risk Services is a leading provider of commercial and personal insurance solutions, offering risk management, underwriting support, claims administration and corporate insurance advisory services across Qatar. Insurance leadership roles in Doha commonly focus on strategic risk management, operational excellence, governance, claims oversight and business growth. We are seeking an accomplished General Manager – Insurance Operations to lead the overall operational performance of our insurance business. This executive leadership role is responsible for driving strategic growth, operational excellence, regulatory compliance, financial performance and exceptional customer service across underwriting, claims, policy administration and corporate support functions. The successful candidate will provide strong leadership while developing long\-term business strategies that strengthen market position and deliver sustainable growth. Key Responsibilities **Strategic Leadership:** Develop and execute the company's strategic business plan to achieve sustainable growth and profitability. **Operational Management:** Direct all insurance operations including underwriting, claims, customer service, policy administration and risk management. **Business Development:** Identify new business opportunities, strategic partnerships and market expansion initiatives. **Financial Management:** Oversee annual budgets, financial forecasting, revenue growth and operational profitability. **Regulatory Compliance:** Ensure compliance with Qatar insurance regulations, internal governance policies and industry standards. **Risk Management:** Lead enterprise risk management initiatives and strengthen operational controls. **Claims Oversight:** Monitor claims performance, settlement quality and customer satisfaction. **Underwriting Governance:** Ensure underwriting standards, pricing strategies and portfolio performance remain aligned with company objectives. **Leadership Development:** Recruit, mentor and develop senior managers and department leaders. **Customer Experience:** Drive initiatives that improve client retention, service quality and overall customer satisfaction. **Technology \& Digital Transformation:** Lead digital initiatives that improve operational efficiency and customer engagement. **Stakeholder Management:** Build strong relationships with regulators, brokers, reinsurers, corporate clients and strategic partners. **Performance Management:** Establish KPIs, monitor operational performance and implement continuous improvement initiatives. **Corporate Governance:** Ensure effective corporate governance, internal controls and ethical business practices. What We Are Looking For * Bachelor's degree in Business Administration, Finance, Insurance, Risk Management or a related discipline. * Master's degree (MBA or equivalent) is preferred. * Minimum of 12 years of insurance industry experience, including at least 5 years in senior leadership. * Strong knowledge of underwriting, claims, policy administration and insurance operations. * Proven experience leading large multidisciplinary teams. * Strong commercial and financial management skills. * Experience developing corporate strategy and driving organizational growth. * Excellent understanding of insurance regulations and corporate governance. * Strong negotiation, leadership and stakeholder management skills. * Excellent written and spoken English. * Arabic language skills are highly desirable. * Previous leadership experience within the GCC insurance market is preferred. Preferred Qualifications * ACII, FCII or equivalent professional insurance qualification. * MBA or Executive MBA. * Experience leading digital transformation initiatives. * Enterprise Risk Management certification. * Strong background in strategic planning and organizational development. * Experience working with international insurers or reinsurers. Preferred Competencies * Executive leadership * Insurance operations management * Strategic planning * Financial management * Corporate governance * Enterprise risk management * Business development * Regulatory compliance * Underwriting oversight * Claims management * Organizational leadership * Digital transformation الراتب المدفوع: QAR٤٥٦٬٠٠٠٫٠٠ لكل عام موقع العمل: بشكل شخصي