Hotel Operations Manager

Description

Summary: Seeking an experienced Hotel Operations Manager to oversee daily operations, ensuring exceptional guest satisfaction and meeting financial and operational objectives across all hotel departments. Highlights: 1. Lead and coordinate multiple hotel departments for operational excellence 2. Drive guest satisfaction through high service standards and problem resolution 3. Shape high-performing teams through leadership and development About the Role Maurissonn Hotel and Hospitality Services is committed to delivering exceptional guest experiences through high standards of hospitality, operational excellence and professional service. We are seeking an experienced Hotel Operations Manager to oversee the daily operations of our property, ensuring every department works efficiently to provide outstanding guest satisfaction while meeting financial and operational objectives. The successful candidate will lead front office, housekeeping, food and beverage, engineering and guest services teams, driving operational performance, service quality and continuous improvement across the hotel. Hotel Operations Managers oversee daily hotel operations, coordinate multiple departments, manage budgets and ensure exceptional guest satisfaction through efficient service delivery. Key Responsibilities **Operational Leadership:** Oversee the day\-to\-day operations of all hotel departments to ensure smooth and efficient service delivery. **Guest Experience:** Maintain exceptional guest satisfaction by ensuring prompt resolution of guest concerns and consistently high service standards. **Department Coordination:** Supervise Front Office, Housekeeping, Food and Beverage, Engineering, Security and Guest Services teams. **Financial Management:** Prepare, monitor and manage departmental budgets, operating expenses and revenue performance. **Team Leadership:** Recruit, coach, mentor and evaluate department managers and hotel staff to build high\-performing teams. **Quality Assurance:** Ensure compliance with company standards, brand guidelines and hospitality best practices. **Health and Safety:** Maintain compliance with health, safety, hygiene and fire safety regulations while promoting a safe working environment. **Performance Monitoring:** Analyse operational KPIs, occupancy, guest feedback and service metrics to identify improvement opportunities. **Revenue Support:** Collaborate with the sales and revenue management teams to maximise occupancy, profitability and guest retention. **Vendor Management:** Coordinate with suppliers and contractors to ensure uninterrupted hotel operations and quality service delivery. **Inventory Control:** Monitor operational supplies, equipment and purchasing activities to optimise costs. **Policy Implementation:** Develop and enforce hotel operating procedures and service standards. **Problem Resolution:** Respond to operational challenges and implement timely corrective actions to minimise service disruptions. **Reporting:** Prepare operational reports, performance summaries and recommendations for senior management. **Continuous Improvement:** Identify opportunities to improve operational efficiency, guest satisfaction and employee engagement. Qualifications * Bachelor's degree in Hospitality Management, Hotel Management, Business Administration or a related field. * Minimum of 5 years of hotel operations management experience within a four\-star or five\-star hotel. * Strong understanding of front office, housekeeping, food and beverage and guest services operations. * Proven leadership and people management experience. * Excellent financial, budgeting and operational planning skills. * Knowledge of hotel property management systems such as Opera PMS or similar. * Strong communication, organisational and problem\-solving skills. * Ability to manage multiple departments in a fast\-paced hospitality environment. * Proficiency in Microsoft Office applications. * Excellent written and spoken English communication skills. * Arabic language skills are an advantage. Pay: QAR132,000\.00 \- QAR192,000\.00 per year Work Location: In person