Summary: The Customer Service Representative (Training Coordinator) provides excellent customer support while coordinating and facilitating employee training programs, combining customer service skills with administrative and organizational abilities. Highlights: 1. Provide excellent customer support and resolve inquiries professionally. 2. Coordinate and facilitate employee training programs and sessions. 3. Collaborate on training needs and contribute to development programs. A **Customer Service Representative (Training Coordinator)** is responsible for providing excellent customer support while coordinating and facilitating employee training programs. This role combines strong customer service skills with administrative and organizational abilities to ensure employees receive the knowledge and resources they need to perform effectively. **Key Responsibilities:** * Respond to customer inquiries via phone, email, chat, or in person in a professional and timely manner. * Resolve customer complaints, concerns, and service issues while maintaining high customer satisfaction. * Coordinate onboarding and ongoing training sessions for customer service staff. * Schedule training programs, workshops, and refresher courses. * Prepare and maintain training materials, manuals, presentations, and attendance records. * Monitor employee training progress and maintain accurate training documentation. * Assist trainers with logistics, equipment setup, and training administration. * Evaluate training effectiveness by collecting participant feedback and tracking performance improvements. * Ensure employees comply with company policies, procedures, and customer service standards. * Collaborate with supervisors and department managers to identify training needs and recommend development programs. * Generate reports on training activities, employee completion rates, and customer service performance metrics. * Perform general administrative duties related to customer service and training coordination. **Qualifications:** * High school diploma or equivalent; a diploma or bachelor's degree in Business Administration, Human Resources, Communications, or a related field is an advantage. * Previous experience in customer service, training coordination, administration, or a related role is preferred. * Excellent verbal and written communication skills. * Strong organizational and time\-management abilities. * Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook) and customer relationship management (CRM) systems. * Ability to multitask and work effectively in a fast\-paced environment. * Strong problem\-solving and interpersonal skills. * Attention to detail and the ability to maintain confidential information. **Preferred Skills:** * Experience coordinating employee training programs. * Knowledge of customer service best practices and quality standards. * Presentation and facilitation skills. * Ability to work independently and collaboratively within a team. * Strong record\-keeping and reporting skills. Pay: QAR82,000\.00 \- QAR90,000\.00 per year Work Location: In person
Fatima Al-Kuwari
Indeed · HR
Fatima Al-Kuwari
Indeed · HR
