Summary: Manage the complete IT change-management process, including assessing impact and risk, chairing CAB meetings, maintaining schedules, and continuously improving processes. Highlights: 1. Lead IT change management in a 24/7 environment 2. Chair Change Advisory Board meetings 3. Drive continuous improvement of change processes Roles \& Responsibilities * Manage the complete IT change\-management process. * Receive, record and categorize Requests for Change. * Conduct change impact and risk assessments using CMDB information. * Determine the appropriate level of technical and management scrutiny. * Chair weekly Change Advisory Board meetings. * Convene Emergency CAB meetings when required. * Maintain the Forward Schedule of Change and change\-freeze periods. * Ensure rollback plans, security assessments and post\-implementation reviews are completed. * Monitor change KPIs and continuously improve the change process. Requirements * Degree/Diploma in IT or Engineering. * **ITIL Expert / ITIL Managing Professional**, particularly change enablement. * Minimum **8 years of IT Service Management experience**. * Proven ownership of change management in a 24/7 environment. * Strong knowledge of CMDB, change governance and risk assessment. * Strong communication, facilitation and CAB\-chairing skills. * Must comply with airport HSE, cybersecurity and security\-pass requirements. Work Location: In person
Fatima Al-Kuwari
Indeed · HR
Fatima Al-Kuwari
Indeed · HR
