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Job Summary: This management position oversees the daily operations of restaurants, bars, and room service, ensuring exceptional customer service and team leadership. Key Responsibilities: 1. Lead the food and beverage team, encouraging collaboration and growth 2. Ensure exceptional customer service and guest satisfaction 3. Manage daily operations while maintaining service and hygiene standards **Additional Information** **Job Number**26005885 **Job Category**Food and Beverage \& Culinary **Location**The Westin Doha Hotel \& Spa, Salwa Road, Doha, Qatar, Qatar **Schedule**Full Time **Located Remotely?**N **Position Type** Management **Job Summary** Responsibilities include restaurant/bar and room service (where applicable). Supervise daily restaurant operations, assist in menu development, maintain hygiene standards, and support servers and hosts in floor cleaning during peak dining hours. Strive to continuously improve guest and employee satisfaction while maximizing financial performance within the area of responsibility. Identify required training to achieve goals, then implement the plan. **Candidate Profile** **Education and Experience Requirements** * High school diploma or equivalent (GED); 4 years of experience in food and beverage, kitchen, or related professional fields. Or * Two-year degree from an accredited college/university in Food Service Management, Hotel and Restaurant Management, Hospitality Management, Business Administration, or a related field; 2 years of experience in food and beverage, kitchen, or related professional fields. **Core Job Activities** **Manage Daily Operations** * Supervise and manage staff. Oversee all daily operations. Maintain thorough knowledge of staff positions to assume responsibilities during absences. * Maintain service and hygiene standards in restaurants, bars/lounges, and room service areas. * Review staffing levels to ensure guest service, operational needs, and financial objectives are met. **Lead the Food and Beverage Team** * Use interpersonal and communication skills to guide, influence, and motivate others; advocate sound financial/business decisions; demonstrate honesty/integrity; lead by example. * Encourage and build mutual trust, respect, and cooperation among team members. * Set the example by demonstrating appropriate behavior. * Identify developmental needs of others and coach, mentor, or otherwise help individuals enhance knowledge or skills. * Establish specific goals and plans to prioritize, organize, and complete work. * Ensure and sustain staff productivity levels. * Provide leadership, vision, and direction to align departmental goals efficiently and effectively. * Ensure compliance with all food and beverage policies, standards, and procedures through training, supervision, follow-up, and enforcement. * Ensure compliance with all applicable laws and regulations. * Ensure adherence to food handling and hygiene standards. * Ensure staff understand local, state, and federal alcohol laws. * Establish and maintain open, collaborative relationships with staff and ensure staff do the same within the team. * Develop guidelines to inform staff about expectations and factors affecting performance. * Supervise alcoholic beverage service in accordance with local laws. **Ensure Exceptional Customer Service** * Deliver service that exceeds expectations to achieve guest satisfaction and retention. * Improve service quality by communicating with and assisting individuals to understand guest needs, and providing guidance, feedback, and personal coaching as needed. * Manage daily operations to ensure consistent quality and standards, meeting guest expectations every day. * Demonstrate leadership in guest relations, exemplify outstanding customer service, and foster a positive atmosphere for guest interactions. * Empower staff to deliver exceptional customer service. * Serve as a role model for restaurant guest service, setting the standard for outstanding customer service and fostering a positive atmosphere for guest relationships. * Handle guest issues and complaints. * Conduct informal meetings with guests during or after their meal to gather feedback on food quality, service level, and overall satisfaction. * Ensure corrective actions are taken to continuously improve service effectiveness. * Include guest satisfaction as part of department meetings, focusing on continuous improvement. * Manage service delivery at the outlet to ensure high-quality service throughout the guest journey—from arrival to departure (e.g., host greeting, order processing and food delivery speed, fulfillment of special requests, payment handling, and invitation to return). **Manage and Conduct Human Resources Activities** * Provide guidance and direction to subordinates, including setting performance standards and monitoring performance. * Identify educational needs of others, develop formal education or training programs or courses, and teach or coach others. * Ensure fair and equitable treatment of staff. Strive to improve staff retention. * Ensure staff receive ongoing training to understand guest expectations. * Solicit staff feedback, adopt an 'open-door' policy, and review staff satisfaction results to identify and resolve staff concerns or issues. * Strive to improve service performance. * Ensure recognition is achieved across all areas of responsibility. **Other Responsibilities** * Provide information to supervisors, colleagues, and subordinates via telephone, written communication, email, or in person. * Analyze information and evaluate results to select the best solution and solve problems. * Assist servers and hosts in floor cleaning during dining hours and high-demand periods. * Recognize quality products and displays. * Supervise daily shift operations in the absence of the Assistant Restaurant Manager. * Oversee departmental financial aspects, including procurement and invoice payments. *Marriott International is committed to being an equal opportunity employer, welcoming all individuals and offering employment opportunities to everyone. We actively foster an inclusive environment that respects and celebrates the unique backgrounds of all employees. Our greatest strength lies in the rich blend of cultures, talents, and experiences across our workforce. We commit to zero discrimination on any legally protected basis, including disability, veteran status, or any other category protected under applicable law.* Westin Hotels are dedicated to helping guests regain their travel rhythm and enhance their sense of well-being, supporting them to always be at their best. As a leading hotel brand focused on balancing guests’ physical and mental wellness, we need passionate, dedicated hotel teams to integrate our distinctive brand philosophy into every guest experience—and we also hope our employees embrace and practice healthy lifestyles both inside and outside the hotel. We seek energetic, optimistic, and adventurous individuals. If you share and champion a healthy lifestyle philosophy, we sincerely invite you to join Westin and grow together. Launch your journey **here**, realize your personal value, **pursue** your life goals, **join** an outstanding international team, and **showcase** your authentic self.
