Operations Coordinator

Description

Summary: Seeking an Operations Coordinator to ensure smooth daily operations, including customer service, invoicing, and scheduling, for a company providing healthcare services. Highlights: 1. Crucial role in daily operations and client service 2. Opportunity to shape operational processes and reports 3. Engage with clients, staff, and team members Due to the nature of the role, please ensure you fit the below criteria before applying; * Female candidates only. * Bi\-Lingual in Arabic \& English. We are seeking an Operations Coordinator to play a crucial role in the daily operations of our company, which provides nurses, speech therapists, doctors, and caregivers to homes, clinics, nurseries, and schools. The Operations Coordinator will be responsible for ensuring the smooth functioning of various operational aspects, including customer service, invoicing, scheduling, and more. Responsibilities: 1\. Customer Service: * Provide excellent customer service by responding promptly to emails and phone calls. * Address client inquiries and concerns in a professional and friendly manner. * Proactively communicate with clients to ensure their needs are met. 2\. Invoicing and Payments: * Raise and maintain records of invoices and payments using MS Office applications. * Share invoices with clients and follow up on payment status. * Collaborate with the finance team to ensure accurate and timely billing. 3\. Scheduling: * Efficiently organize and manage schedules for our staff, adapting to last\-minute changes when necessary. * Ensure appointments are scheduled effectively to maximize productivity. 4\. Documentation and Reporting: * Establish and maintain a structured system for reports and documentation related to company operations. * Generate reports as needed to provide insights into operational efficiency. 5\. Communication: * Exhibit strong communication skills, both written and verbal, while interacting with clients, staff, and team members. In English (Essential) and Arabic (Not essential). * Respond to Calls, WhatsApp messages, email inquiries, Social Media messages etc promptly and professionally. 6\. Problem\-Solving and Flexibility: * Adapt to unforeseen challenges and think creatively to find solutions, particularly in managing last\-minute changes. * Demonstrate flexibility and a willingness to assist in various operational tasks when required. Qualifications: * Bachelor's degree in a related field. * Proficiency in using MS Office applications. * Excellent English and Arabic language skills. * Proactive, detail\-oriented, and capable of multitasking. * Strong organizational and time\-management abilities. * Ability to work independently and as part of a team. Training and Development: While some training will be provided, the ideal candidate should be proactive and bring valuable skills and knowledge to the role. This position offers an opportunity to shape and establish the structure of operational processes and reports within our growing company. Company Culture: We value professionalism, integrity, and a commitment to delivering high\-quality services. The Operations Coordinator should embody and promote these values while interacting with clients and colleagues. If you believe you have the qualifications and skills to excel in this role and contribute to the success of our company, we encourage you to apply. Due to most of our clients being new mothers and the sensitivity that is associated with this, we are looking for a female candidate only. Job Type: Full\-time Ability to commute/relocate: * Doha: Reliably commute or planning to relocate before starting work (Preferred) Application Question(s): * Do you have a valid QiD and NOC is available? * This role is for Female and Bi\-Lingual (English \& Arabic) speakers only. Do you fit this profile? Work Location: In person