Summary: Assist the Front Office Manager in daily operations, supervise staff, ensure efficient guest services, and handle administrative tasks. Highlights: 1. Support Front Office Manager in daily operations and administration 2. Supervise and support front office team members 3. Ensure high standards of guest service and satisfaction * Assist the Front Office Manager in the daily operation and administration of the Front Office Department. * Supervise and support Receptionists, Front Desk Agents, and other front office team members. * Ensure efficient check\-in and check\-out procedures and proper handling of guest requests. * Maintain high standards of guest service and ensure guest satisfaction. * Handle guest complaints and concerns professionally and provide appropriate solutions. * Monitor room availability, reservations, arrivals, departures, and room status. * Coordinate closely with Housekeeping, Maintenance, Reservations, F\&B, and other departments. * Ensure accurate handling of cash, payments, billing, and financial transactions. * Monitor front office reports, records, and daily operational procedures. * Assist with staff scheduling, training, coaching, and performance monitoring. * Ensure that company policies, hotel standards, and safety procedures are properly followed. * Support VIP guest arrangements and special requests when required. * Assist in maintaining proper communication and handover between shifts. * Prepare and submit operational reports to the Front Office Manager. * Act as the Front Office Manager when required in their absence. * Perform other duties and responsibilities as assigned by management. Work Location: In person
Fatima Al-Kuwari
Indeed · HR
Fatima Al-Kuwari
Indeed · HR
