**Job Summary:** The IT Assistant provides technical support and assistance to the IT department, ensuring smooth operation of computer systems, networks, and IT equipment. The role involves troubleshooting hardware and software issues, maintaining IT inventory, and supporting end\-users to optimize productivity. **Key Responsibilities:** * **Technical Support:** * Assist in diagnosing and resolving hardware, software, and network issues. * Provide first\-level support to end\-users for desktop, laptop, printer, and mobile device issues. * Escalate complex issues to the IT Manager or relevant teams. * **System \& Network Maintenance:** * Help maintain and monitor network infrastructure, servers, and IT systems. * Assist in installing and configuring software and hardware. * Ensure regular updates and patching of systems and applications. * **IT Inventory Management:** * Maintain an up\-to\-date inventory of all IT equipment and software licenses. * Assist in procurement and deployment of new IT assets. * **Documentation \& Reporting:** * Maintain IT logs, tickets, and support documentation. * Prepare basic reports on IT system performance, incidents, and resolutions. * **User Training \& Assistance:** * Assist in training employees on IT tools, systems, and best practices. * Provide guidance on IT policies and procedures. * **Other Duties:** * Support IT projects as assigned by the IT Manager. * Ensure compliance with company IT policies, security standards, and data protection regulations. **Required Qualifications:** * Diploma or Bachelor’s degree in Information Technology, Computer Science, or related field. * 0–2 years of experience in IT support or a similar role. * Basic knowledge of Windows, macOS, and common office software (MS Office, email, etc.). * Understanding of networking concepts (LAN/WAN, TCP/IP) and troubleshooting. * Good problem\-solving and communication skills. **Preferred Qualifications:** * Certifications such as CompTIA A\+, Network\+, or Microsoft Certified IT Professional (MCITP). * Experience with helpdesk ticketing systems. **Skills \& Competencies:** * Technical aptitude and eagerness to learn new technologies. * Strong organizational skills and attention to detail. * Ability to work independently and as part of a team. * Customer\-oriented mindset with strong interpersonal skills. **Working Conditions:** * Office\-based role with occasional after\-hours support if required. * May require lifting and setting up IT equipment. Job Types: Full\-time, Permanent Application Question(s): * Are you available to join immediately or any notice period * current and expected salary