FS Support Member

Description

Summary: Seeking a proactive, customer-focused Functional Support Member to provide application and system support, resolve functional issues, and ensure smooth business application operations. Highlights: 1. Provide first-level functional support for business applications and systems 2. Analyze user issues, troubleshoot problems, and provide timely resolutions 3. Collaborate with technical teams for issue escalation and fixes **Job Summary** We are looking for a proactive and customer\-focused Functional Support Member to provide application and system support to end users. The ideal candidate will assist in resolving functional issues, support business processes, coordinate with technical teams, and ensure smooth day\-to\-day operations of business applications. **Key Responsibilities** * Provide first\-level functional support for business applications and systems. * Analyze user issues, troubleshoot functional problems, and provide timely resolutions. * Coordinate with technical/development teams for issue escalation and fixes. * Assist users with system usage, training, and process guidance. * Monitor application performance and report recurring issues. * Maintain support tickets, issue logs, and documentation. * Conduct testing and validation after system updates or enhancements. * Support business process improvements and system optimization initiatives. * Ensure high levels of customer satisfaction and service quality. **Required Skills \& Qualifications** * Bachelor’s degree in Information Technology, Computer Science, Business Administration, or related field. * Proven experience in application support, functional support, or customer support roles. * Strong analytical and problem\-solving skills. * Good understanding of business processes and enterprise applications. * Familiarity with ticketing systems and support tools. * Excellent communication and interpersonal skills. * Ability to work collaboratively with technical and non\-technical teams. * Proficiency in MS Office and reporting tools. **Preferred Qualifications** * Experience with ERP, CRM, or enterprise business applications. * Knowledge of SQL or basic database concepts is an advantage. * Familiarity with Agile or ITIL processes. * Experience in user training and documentation. Experience: * FS member: 3 years (Preferred) Language: * Arabic Mandatory (Preferred) Work Location: Remote