Call Center Agent

Description

Summary: The Call Center Agent handles inbound/outbound calls, provides accurate information, resolves inquiries, and ensures high customer satisfaction through excellent communication and problem-solving. Highlights: 1. Handle inbound and outbound customer calls professionally 2. Resolve customer issues efficiently 3. Focus on customer satisfaction **Job Summary** The Call Center Agent is responsible for handling inbound and/or outbound calls, providing accurate information, resolving customer inquiries, and ensuring a high level of customer satisfaction. The role requires excellent communication skills, problem\-solving ability, and adherence to company policies and service standards. Key Responsibilities * Handle inbound and outbound customer calls in a professional and courteous manner * Respond to customer inquiries, complaints, and service requests efficiently * Provide accurate information about products, services, policies, and procedures * Resolve customer issues and escalate complex cases when required * Maintain and update customer records in the system accurately * Follow call scripts, quality standards, and compliance requirements * Meet individual and team performance targets (call handling time, quality scores, customer satisfaction) * Conduct follow\-ups with customers when necessary * Adhere to data privacy and confidentiality guidelines Requirements \& Qualifications * High school diploma or equivalent (Bachelor’s degree is an advantage) * Previous call center or customer service experience preferred * Excellent verbal and written communication skills * Strong listening and problem\-solving skills * Ability to handle high call volumes and work under pressure * Basic computer skills and familiarity with CRM systems * Flexibility to work shifts, weekends, or holidays if required Skills \& Competencies * Customer\-focused attitude * Clear and confident communication * Patience and empathy * Time management and multitasking ability * Attention to detail * Team player with a positive attitude Job Type: Full\-time Pay: QAR4,500\.00 \- QAR6,000\.00 per month Application Question(s): * Do you agree with the provided salary bracket? Education: * Bachelor's (Preferred) Experience: * call center: 2 years (Preferred) Language: * Arabic (Preferred) License/Certification: * QID with at least 3 months validity (Preferred)