Application Support Specialist

Description

Summary: Seeking an Application Support Specialist to manage end-to-end functional and technical support for core digital channels, ensuring system reliability and supporting deployments. Highlights: 1. Manage end-to-end functional and technical support for digital channels 2. Maintain system reliability and support deployment releases in Agile environment 3. Collaborate with dev, QA, infra, and business teams for continuous improvement **Application Support Specialist** **Role Description** We are seeking an Application Support Specialist to manage end\-to\-end functional and technical support for our bank's core digital channels, including mobile, retail, corporate, and branch applications. You will maintain system reliability, handle incident tickets, monitor performance, and support deployment releases in an Agile environment. **Key Responsibilities** Operational Support \& Ticketing: Manage BAU emails, analyze and resolve Service Requests (SRs) and incidents within strict SLA/compliance standards. Monitoring \& RCA: Track error logs and health metrics using AppDynamics (APM); execute preliminary Root Cause Analysis (RCA) on recurring issues. Deployments \& Infrastructure: Support weekend deployments, release rollouts, patch management, database upgrades, and Disaster Recovery (DR) drills. Cross\-Functional Collaboration: Partner with dev, QA, infra, and business teams during Agile sprints and stand\-ups to drive continuous improvement. **Qualifications \& Requirements** Education: Bachelor’s degree in Computer Science, Information Technology, or a related field. Technical Stack: Basic Oracle SQL \& MySQL; working knowledge of Linux OS; basic understanding of Java, JavaScript, and HTML. Tools \& Process: AppDynamics (or similar APM tools); familiarity with Agile, DevOps, and ticketing platforms (ServiceNow, JIRA, or Remedy). Flexibility: Strong problem\-solving skills; willingness to support weekend deployments and DR activities. Experience in Banking/FinTech, microservices, and omni\-channel API integrations. Pay: QAR12,000\.00 \- QAR15,000\.00 per month Work Location: In person