Summary: Manage customer communications, coordinate service requests, and resolve complaints to ensure high client satisfaction. Highlights: 1. Manage inbound and outbound customer communications 2. Coordinate services and resolve complaints 3. Utilize CRM/ticketing systems and MS Office Customer Service Coordinator Job Purpose Manage inbound and outbound customer communications, coordinate service requests, and resolve complaints to ensure a high standard of client satisfaction. Key Responsibilities Answer inbound calls promptly and professionally, addressing inquiries, requests, and bookings Make outbound calls for follow\-ups, confirmations, feedback collection, and service reminders Log and track all customer interactions in the CRM/system Coordinate between customers and operations/field teams to schedule and confirm services Receive, document, and escalate customer complaints to the appropriate department Follow up on complaint resolution and ensure timely closure with the customer Maintain accurate records of calls, complaints, and resolutions Provide customers with updates on order/service status Identify recurring issues and report trends to management Meet call quality, response time, and customer satisfaction targets Requirements Prior experience in customer service, call center, or coordination roles Excellent verbal communication skills in Arabic and English Strong problem\-solving and conflict\-resolution skills Ability to multitask and work under pressure Proficiency with CRM/ticketing systems and MS Office Patient, organized, and detail\-oriented Key Performance Indicators Call response time Complaint resolution time Customer satisfaction score Number of successful coordinations/bookings completed Pay: From QAR2,000\.00 per month Work Location: In person
Fatima Al-Kuwari
Indeed · HR
Fatima Al-Kuwari
Indeed · HR
