Email Support Specialist

Description

Summary: Seeking a detail-oriented Email Support Specialist to provide technical assistance, troubleshoot email issues, and ensure seamless communication services for clients. Highlights: 1. Opportunity to grow within a dynamic communications company 2. Exposure to diverse projects and advanced email technologies 3. A collaborative, supportive, and growth-oriented environment Mucilagimail FZCO is a growing technology and communications company based in Al Rayyan, Qatar, specializing in email solutions, digital communication platforms, and customer\-focused support services. We are committed to delivering reliable, secure, and efficient communication systems for businesses and individuals. Position Overview We are seeking a detail\-oriented and customer\-focused **Email Support Specialist** to provide technical assistance, troubleshoot email\-related issues, and ensure seamless communication services for clients. This role requires strong problem\-solving skills, technical expertise, and the ability to deliver excellent customer support. Key Responsibilities * Provide first\-level support for email systems, accounts, and configurations. * Troubleshoot and resolve issues related to email delivery, connectivity, and security. * Assist clients with account setup, password recovery, and system navigation. * Collaborate with IT teams to escalate and resolve complex technical problems. * Maintain accurate records of support requests and resolutions. * Ensure compliance with Qatar’s IT and data security regulations. * Prepare reports on support activities and recommend system improvements. * Deliver training and guidance to clients on email system usage and best practices. Qualifications * Bachelor’s degree in Information Technology, Computer Science, or related field. * 2–5 years of experience in technical support, preferably with email systems. * Strong knowledge of email platforms (Microsoft Exchange, Gmail, IMAP/SMTP protocols). * Familiarity with cybersecurity practices and spam filtering tools. * Excellent communication and organizational skills. * Ability to multitask and manage priorities in fast\-paced environments. * Relevant certifications (Microsoft, CompTIA, ITIL) are an advantage. What We Offer * Competitive salary and performance\-based incentives. * Opportunity to grow within a dynamic communications company. * Exposure to diverse projects and advanced email technologies. * A collaborative, supportive, and growth\-oriented environment. How to Apply Interested applicants may send their **CV and cover letter via Indeed or directly to Mucilagimail FZCO’s recruitment team in Al Rayyan, Qatar**, highlighting their email support expertise, technical achievements, and vision for enhancing communication services. Pay: Up to QAR620,000\.00 per year Work Location: In person