Summary: You will warmly welcome guests, manage check-ins/outs, handle bookings, provide local information, and ensure guest satisfaction. Highlights: 1. Warmly greet guests and make them feel at ease 2. Manage check-ins, bookings, and guest requests efficiently 3. Provide local information and resolve guest issues professionally * Greeting guests on arrival to the hotel and making them instantly feel at ease * Processing check\-ins and explaining key facilities within the hotel including the fitness Centre and on\-site restaurant * Taking bookings by phone, email or walk ins and recording all details in our online system * Providing advice and information about local attractions, restaurants and transport options * Creating final bills at check\-out and processing payments * Helping guests with special requests, for example wake\-up services and taxi bookings * Taking messages and passing them on to guests promptly * Dealing with guest complaints or issues in a timely and professional manner * Liaising with housekeeping staff to ensure rooms are available for check\-in Job Type: Full\-time Work Location: In person
Fatima Al-Kuwari
Indeed · HR
Fatima Al-Kuwari
Indeed · HR
