IT Helpdesk Administrator

Description

Summary: This role involves managing HR Services Helpdesk operations and providing first-level support for technical issues and routing requests to relevant IT functions. Highlights: 1. Handle day-to-day HR Services Helpdesk operations 2. Provide first-level support for technical problems 3. Experience in HR Support or helpdesk operations **Position: HR Helpdesk Administrator** **Department : Human Capital** **Job Objective:** To handle day\-to\-day HR Services Help desk operations and provide first level support to resolve reported technical problems or route complaints/requests to support engineer or the relevant IT functions as per the complexity of the task. Maintain and monitor request logs to follow up on the requests received. **Key Accountabilities:** * Help Desk Operations * Basic HR Support * Escalation Management * Customer Feedback * Statements and Reports **Minimum Qualifications:** Bachelor's degree **Minimum Experience:** **3\-5 years of experience in HR Support or helpdesk operations** **Job Specific Skills:** * Working knowledge on desktop hardware, operating system, software application and network troubleshooting * Strong knowledge and experience in ITIL service desk implementation and performance tuning * Good Knowledge about Computers \& Operating systems * Ability to learn \& adopt to new networks installed at the organization * Communication Skills * High\-level experience in customer support services * Analytical mindset * Ability to formulate plans, designs, practices, policies and procedures related to operation and new projects Work Location: In person