IT Support Specialist

Description

Summary: Seeking a skilled and dependable IT Support Specialist to provide technical assistance, support internal systems, staff, and IT infrastructure, ensuring smooth daily IT operations and system reliability. Highlights: 1. Provide first and second-level technical support for IT systems 2. Install, configure, and maintain computer systems and IT equipment 3. Troubleshoot and resolve issues related to IT operations **IT Support Specialist** **GQNU Tsslushi LLC** – Doha, Qatar **Position Summary** GQNU Tsslushi LLC is seeking a skilled and dependable IT Support Specialist to provide technical assistance and support for our internal systems, staff, and IT infrastructure. The ideal candidate will ensure smooth day\-to\-day IT operations, troubleshoot technical issues, and maintain system reliability across the organization. **Key Responsibilities** * Provide first and second\-level technical support for hardware, software, and network issues * Install, configure, and maintain computer systems, printers, and other IT equipment * Monitor and maintain IT systems, including servers, networks, and cloud services * Troubleshoot and resolve issues related to operating systems, applications, and connectivity * Manage user accounts, permissions, and access control * Support onboarding/offboarding of employees from an IT perspective * Perform routine system updates, patches, and backups * Maintain IT documentation, asset inventory, and support logs * Collaborate with vendors and service providers when necessary * Ensure compliance with company IT policies and security standards **Required Qualifications** * Diploma or Bachelor’s degree in Information Technology, Computer Science, or related field * 1–3 years of experience in IT support or helpdesk roles * Strong knowledge of Windows/MacOS environments * Basic understanding of networking (LAN/WAN, DNS, DHCP) * Experience with troubleshooting hardware and software issues * Familiarity with Microsoft 365 or similar productivity suites * Good communication and problem\-solving skills **Preferred Skills** * Experience with IT ticketing systems (e.g., ServiceNow, Jira Service Desk) * Knowledge of cybersecurity best practices * Basic server administration experience * IT certifications such as CompTIA A\+, Network\+, or equivalent **Work Location** Doha, Qatar **Employment Type** Full\-time Job Type: Full\-time Pay: Up to QAR620,000\.00 per year Work Location: In person