IT Support Specialist

Description

Summary: Dream Goal LLP is seeking a proactive IT Support Specialist who enjoys solving technical challenges, supporting end users, and ensuring smooth business technology operation. Highlights: 1. Opportunity for professional development and career advancement 2. Supportive, collaborative, and inclusive work culture 3. Exposure to modern enterprise technologies and IT infrastructure **Dream Goal LLP** is seeking a proactive and customer\-focused **IT Support Specialist** to join our growing team in **Ar Rayyan, Qatar**. This is an excellent opportunity for an IT professional who enjoys solving technical challenges, supporting end users, and ensuring the smooth operation of business technology. If you're passionate about delivering outstanding technical support and thrive in a collaborative, fast\-paced environment, we'd love to hear from you. Key Responsibilities * Provide first\- and second\-level technical support for desktops, laptops, mobile devices, printers, and other IT equipment. * Install, configure, maintain, and troubleshoot Windows operating systems, business applications, and computer hardware. * Support Microsoft 365, Outlook, Teams, and other enterprise productivity tools. * Create and manage user accounts, permissions, and access using Active Directory. * Diagnose and resolve hardware, software, network, Wi\-Fi, VPN, and connectivity issues efficiently. * Respond to help desk requests promptly while meeting established service\-level agreements (SLAs). * Perform routine system maintenance, software installations, updates, and security patch management. * Monitor IT infrastructure to ensure optimal performance, availability, and security. * Maintain accurate documentation of IT assets, support tickets, system configurations, and technical procedures. * Collaborate with internal departments and external vendors to resolve complex technical issues. * Assist with IT infrastructure upgrades, device deployments, and technology improvement initiatives. * Promote cybersecurity awareness and ensure compliance with company IT policies and best practices. Qualifications * Bachelor's degree or Diploma in Information Technology, Computer Science, Information Systems, or a related field. * Minimum of 2 years of experience in IT support, technical support, or help desk operations. * Strong knowledge of Microsoft Windows, Microsoft 365, Active Directory, and desktop support. * Solid understanding of networking concepts, including TCP/IP, DNS, DHCP, LAN/WAN, VPN, and wireless networking. * Experience troubleshooting hardware, software, printers, and peripheral devices. * Familiarity with endpoint security, antivirus software, backup solutions, and cybersecurity best practices. * Excellent analytical, troubleshooting, and problem\-solving skills. * Strong communication, interpersonal, and customer service abilities. * Ability to prioritize multiple tasks and work effectively in a dynamic environment. * Professional certifications such as CompTIA A\+, Network\+, Microsoft Certified, or ITIL are considered an advantage. Why Join Dream Goal LLP? * Competitive salary and comprehensive benefits package. * Opportunities for professional development and career advancement. * Supportive, collaborative, and inclusive work culture. * Exposure to modern enterprise technologies and IT infrastructure. * A workplace that values innovation, continuous learning, and teamwork. Job Details * **Position:** IT Support Specialist * **Company:** Dream Goal LLP * **Location:** Ar Rayyan, Qatar * **Employment Type:** Full\-time If you are a dedicated IT professional with a passion for technology and delivering exceptional support, we invite you to apply and become part of the **Dream Goal LLP** team in Ar Rayyan. Pay: QAR690,000\.00 per year Work Location: In person