Customer Service Executive - Female

Description

Summary: Join MTM Group as a Customer Service Executive to deliver exceptional service, manage inquiries, and support daily operations in a fast-paced fitness and aquatic environment. Highlights: 1. Deliver exceptional customer service in a dynamic fitness and aquatic setting. 2. Make a positive impact by helping people achieve healthier lifestyles. 3. Opportunities for career development and growth within a leading organization. **About MTM Group** Since 2000, MTM Group has been dedicated to improving lives through fitness, wellness, and community engagement. Through our premium brands—**The Venue Ladies \& Men, M Active Ladies \& Family, Elite Swim Academy, and Aspire Active**—we provide exceptional fitness and aquatic experiences that inspire healthier lifestyles. We are currently looking for enthusiastic and customer\-oriented **Customer Service Executives** to join our growing team across our fitness clubs and swimming academies in Doha. If you enjoy helping people, thrive in a fast\-paced environment, and are passionate about delivering outstanding customer experiences, we'd love to hear from you. What You'll Do * Welcome members, guests, and parents with a friendly and professional attitude. * Deliver exceptional customer service by assisting with memberships, bookings, registrations, and general inquiries. * Manage daily check\-ins and ensure a smooth front desk experience. * Provide accurate information about memberships, fitness classes, swimming programs, schedules, and facility services. * Promote memberships, personal training packages, swimming lessons, and other club offerings to maximize member engagement. * Respond to inquiries via phone, email, social media, and in person in a timely and professional manner. * Assist in resolving member concerns and complaints while ensuring a positive customer experience. * Coordinate with fitness trainers, swim coaches, and internal departments to support daily operations. * Maintain accurate member records and update customer information within internal systems. * Ensure the reception area remains clean, organized, and welcoming at all times. * Monitor attendance and assist with class and swimming session bookings. * Follow company policies, operational procedures, and health and safety standards. * Support the team in creating a positive, professional, and customer\-focused environment. What We're Looking For * Previous experience in customer service, reception, front desk, hospitality, or a similar role. * Excellent communication and interpersonal skills with a passion for helping customers. * Strong organizational skills and the ability to manage multiple tasks efficiently. * Positive attitude with excellent problem\-solving abilities. * Comfortable using Microsoft Office and customer management systems. * Fluency in **Arabic and English** is required. * Previous experience within the fitness, wellness, hospitality, or sports industry is an advantage. * Ability to work full\-time on\-site in **Doha, Qatar**. Why Join MTM Group? * Work with one of Qatar's leading fitness and wellness organizations. * Be part of a dynamic, supportive, and professional team. * Opportunities for career development and growth. * Make a positive impact by helping people achieve healthier and more active lifestyles. Work Location: In person