Sales Manager

Description

Summary: The Campaign Manager will serve as the primary contact between Partner & MetLife, overseeing day-to-day management, coordination, and campaign budget, requiring strong interpersonal and organizational skills. Highlights: 1. End-to-end campaign management 2. Focus on client relationships and sales process 3. Strategic engagement with partners and stakeholders **THE ROLE:** Campaign Manager will be the one point contact between Partner \& MetLife. He / she will oversee all aspects of day to day management and ongoing coordination. They are also responsible for creating and managing campaign budget and have good interpersonal \& organizational skills * Critical Performance Criteria \- End to End campaign management * Where do they Sit in the Organization \- One point of contact between MetLife \& Sponsor **Key Relationships:** **Reports to:** Sr. Sales Manager **Key Relationships:** Non PPA Partnerships **Other Key Stakeholders:** Gulf \& EMEA Team **Key Responsibilities:** * Core Expertise in Operations, Vendor Management, Client Relationship \& end to end sales process * Campaign Planning * Customer Segmentation * Product Sequencing * Persistency * Forecasting, Planning \& managing current \& future campaigns * Campaign Profitability / P\&L management **Other Responsibilities:** * Manage all DM campaigns operating through bank call centers * Daily Reporting. * Reports to be sent in the approved template * Correctness to be ensured * Handle \& resolve escalations from call center agents, TL’s and customers. * Provide On Job training for agents and ensure they are competent enough in delivering sales numbers. * Monitor random calls to improve call quality and keep service quality levels up to MetLife Standards. * Provide escalation Metrics for customer complaints and maintain TAT’s. * Proactively act in facilitating sales, service, operations efficiency and customer satisfaction. * Work closely with partners to ensure smooth \& seamless operations process. * Salesforce engagement * Sales Contest * Training **CANDIDATE QUALIFICATIONS:** **Business Knowledge/Technical Skills:** * Strong campaign management background with the below credentials * Banking / Insurance background * Extensive experience in driving and motivating team to achieve targets with strong negotiation skills * Client Relationship * Campaign Management * Strong Interpersonal Skills * Manage sponsor relationship strategically based on business requirements * Strong insight of financial industry, should be able to interpret and prepare strategic presentations * Set bold aspirations and clear vision for relationship * Set and execute a sponsor relationship strategy that defines which issues to focus \& which opportunities to pursue * Ensure financial success \& monitor quality * 5\-10 years of experience with insurance \& banking industry. * Candidate to be a graduate or post\-graduate **Leadership Competencies:** * Thinks Strategically \- Sets goals \& direction aligned to the company’s strategy, predict future and plan accordingly. * Motivates People \- Motivate people at all levels through continuous engagement strategies. * Explicit communication skills \- Effective communication skills which will help to have a clear understanding of the strategies and the deliverables. * Seizes Opportunity \- Seeks new opportunities /new segments and ways to create a perennial source for business generation. * Focuses on Customers \- Promotes customer centricity and ensures focus on creating great customer experiences to achieve competitive advantage. * Drives Results \- Sets aggressive goals and is accountable for continuously driving improved performance, leading change and ensuring high standards. **Location Expectation:** This is a hybrid role requiring a minimum of 3 days per week in office.