IT Support Specialist

Description

Summary: Seeking an IT Support professional to provide technical assistance, troubleshoot systems, and maintain IT infrastructure while ensuring compliance with security policies. Highlights: 1. Provide technical support for hardware, software, and network issues. 2. Troubleshoot and maintain IT equipment and systems. 3. Ensure compliance with IT security and data protection standards. **Key Responsibilities** * Provide technical support to staff for hardware, software, and network issues. * Respond to helpdesk tickets and resolve IT problems in a timely manner. * Install, configure, and maintain operating systems, applications, and security tools. * Troubleshoot office IT equipment including printers, POS systems, and servers. * Monitor system performance and escalate complex issues to senior IT staff. * Ensure compliance with IT security policies, backups, and data protection standards. * Maintain IT inventory and assist with procurement of equipment and software. * Document technical issues and solutions for internal knowledge base. * Support IT projects, upgrades, and system rollouts. **Qualifications \& Skills** * Diploma or Bachelor’s degree in IT, Computer Science, or related field. * 1–3 years of experience in IT support or helpdesk roles. * Strong knowledge of Windows/Mac systems, networking, and office applications. * Familiarity with hospitality/restaurant IT systems (preferred). * Excellent problem‑solving, communication, and customer service skills. * Ability to work under pressure and manage multiple priorities. * Immediate joiners preferred. Work Location: In person