Description
Summary:
This role provides first-level technical support, assists with IT equipment, monitors system performance, and maintains IT inventory records.
Highlights:
1. Opportunity for fresh graduates in IT support
2. Focus on problem-solving and communication skills
3. Chance to learn quickly and adapt to new technologies
**Key Responsibilities**
* Provide first‑level technical support for hardware, software, and network issues.
* Assist in installation, configuration, and maintenance of operating systems and applications.
* Support troubleshooting of office IT equipment, printers, and POS systems.
* Monitor system performance and escalate complex issues to senior IT staff.
* Maintain IT inventory records and assist with procurement.
* Ensure compliance with basic IT security and backup procedures.
* Document technical issues and solutions for internal knowledge base.
**Qualifications \& Skills**
* Diploma or Bachelor’s degree in IT, Computer Science, or related field.
* 0–2 years of experience in IT support (fresh graduates encouraged to apply).
* Basic knowledge of networking, Windows/Mac systems, and office applications.
* Strong problem‑solving and communication skills.
* Ability to learn quickly and adapt to new technologies.
* Immediate joiners preferred.
Work Location: In person