Job Summary: Manage daily kitchen facility operations and staff to ensure guest and employee satisfaction while maintaining operational budgets. Key Highlights: 1. Manage daily kitchen facility operations and staff 2. Lead the kitchen team by providing guidance and support 3. Ensure exceptional customer service and manage human resources activities **Additional Information** **Job Number**26034445 **Job Category**Food and Beverage \& Culinary **Location**Salwa Road, Doha, Qatar, Qatar **Schedule**Full Time **Located Remotely?**N **Position Type** Management **Job Summary** Manage daily kitchen facility operations and staff. Responsibilities include dishroom operations, overnight cleaning, back-of-house cleaning and maintenance, banquet setup and food presentation. Supervise non-cooking kitchen staff (e.g., dishwashers, kitchen helpers). Strive to continuously improve guest and employee satisfaction while maintaining operational budgets. **Candidate Profile** **Education and Experience Requirements** * High school diploma or equivalent (GED); 4 years of experience in procurement, food and beverage, kitchen operations, or related fields. Or * Two-year degree in hotel and restaurant management, hospitality management, business administration, or related field; 2 years of experience in procurement, food and beverage, kitchen operations, or related fields. **Core Job Activities** **Manage Daily Operations** * Order and manage supplies. Ensure staff have necessary supplies, equipment, tools, and uniforms to complete tasks. * Schedule events, plans, activities, and work assignments for others. * Supervise incoming material quantities and current inventory maintenance. * Conduct inventories of china, glassware, and silverware. * Control inventory of food, equipment, smallwares, and liquor, and report shortages to designated personnel. * Inspect supplies, equipment, and work areas to ensure effective service and compliance with standards. * Investigate and follow up on reports of employee accidents. * Manage all equipment, china, glassware, and silverware (e.g., ensuring sufficient clean items are available for each item). * Supervise employees’ adherence to loss prevention policies to prevent accidents and control costs. * Perform appropriate routine cleaning of service ware, equipment, floors, etc. * Correctly operate and clean all dishroom machinery. * Ensure all food storage and transportation equipment functions properly. * Ensure compliance with all applicable laws and regulations. * Ensure compliance with food handling and sanitation standards. * Timely communicate and/or update relevant information to executives, colleagues, and subordinates. **Lead the Kitchen Team** * Use interpersonal and communication skills to guide, influence, and motivate others; advocate sound financial/business decisions; demonstrate honesty/integrity; lead by example. * Supervise and manage staff. Oversee all daily operations. Fully understand staff positions to assume responsibilities during absences. * Provide leadership, vision, and direction to align and prioritize departmental goals efficiently and effectively. * Ensure and sustain staff productivity levels. * Set an example by demonstrating appropriate behavior. * Achieve and exceed goals, including performance targets, budget objectives, and team goals. * Celebrate successes by publicly recognizing team members’ contributions. * Encourage and build mutual trust, respect, and cooperation among team members. * Communicate performance expectations based on each position’s job description. * Establish and maintain open, collaborative relationships with staff. * Participate in managing controllable departmental expenses to meet or exceed budget goals. * Strive to improve service performance. * Solicit staff feedback. * Understand how departmental operations impact the hotel’s overall financial goals and mission. **Ensure Exceptional Customer Service** * Attend meetings and communicate with executives, colleagues, and subordinates to improve service quality. * Manage daily operations to ensure quality and standards, meeting customer expectations daily. * Emphasize guest satisfaction during all departmental meetings and focus on continuous improvement. **Manage and Conduct Human Resources Activities** * Provide guidance and instructions to subordinates, including setting performance standards and monitoring performance. * Recruit, interview, select, hire, and promote employees for the company. * Train staff on safety procedures. * Provide individual feedback based on observations of service behaviors. * Review employee satisfaction results and identify and resolve staff issues or concerns. * Ensure fair and consistent application of hotel policies, complete disciplinary procedures and documentation per Standard Operating Procedures (SOPs) and Local Standard Operating Procedures (LSOPs), and support peer review processes. * Ensure fair and consistent application of hotel policies. * Ensure equipment staff receive appropriate training in hygiene, equipment handling, and chemical usage. * Participate in progressive disciplinary procedures. *Marriott International is committed to being an equal opportunity employer and welcomes all applicants, offering equal employment opportunities. We strive to create a workplace that values and celebrates the unique backgrounds of our employees. The interplay of our employees’ cultures, talents, and experiences is our greatest strength. We pledge not to discriminate against anyone on the basis of any protected characteristic, including disability, veteran status, or any other characteristic protected by applicable law.* The Westin Hotels & Resorts is dedicated to helping guests regain their travel rhythm and enhance their sense of well-being when needed, empowering them to be their best selves at all times. As a leading brand focused on holistic guest wellness, we need passionate and dedicated hotel teams to integrate our distinctive brand philosophy into the guest experience—and we also hope our employees embrace and practice healthy lifestyles both inside and outside the hotel. We seek individuals who are energetic, optimistic, and adventurous. If you share and champion a healthy lifestyle, we invite you to join The Westin in shaping a shared future. **Set sail from here**, realize your personal value, **pursue** your life goals, **integrate** into an outstanding international team, and **express** your authentic self.
Fatima Al-Kuwari
Indeed · HR
Fatima Al-Kuwari
Indeed · HR
