Supervisor-Front Office

Description

Job Summary: Process guest arrivals and payments, assign rooms, manage keys, maintain financial records, and deliver exceptional customer service for The Ritz-Carlton. Key Highlights: 1. Managing front office services and guest financial transactions 2. Delivering exceptional customer service and resolving requests 3. Contributing to The Ritz-Carlton brand’s excellence and luxury **Additional Information** **Job Number**26104514 **Job Category**Rooms \& Guest Services Operations **Location**Ras Abu Abboud Street, Doha, Qatar, Qatar, 26662 **Schedule**Full Time **Located Remotely?**N **Position Type** Non\-Management Process all guest arrivals, verify identification and payment methods, assign rooms, distribute and activate room keys. Establish accounts upon guest arrival according to their requirements. Enter information into the Marriott Rewards program. Ensure rates align with market pricing and document exceptions. Obtain payment prior to issuing room keys; verify and adjust billing accordingly. Compile and review daily occupancy reports/journals/lists. Complete cash and closing reports. Inform and guide guests, and provide hotel-related information. Respond to guest requests by engaging appropriate staff when necessary. Follow up to ensure all requests are resolved. Process all types of payments, vouchers, refunds, and charges. Balance and deposit receipts. Conduct cash counts at the beginning and end of each shift. Obtain manual authorizations and monitor adherence to all accounting procedures. Notify Property Protection/Security in case of guest-reported theft. Support management in training, evaluating, counseling, motivating, and mentoring team members; serve as a role model and resource for Guarantee of Fair Treatment (GFT) and Open Door Policy (ODP). Develop and maintain positive professional relationships; collaborate and support one another to achieve shared goals; listen and respond appropriately to employee concerns. Follow and apply all brand policies and procedures; report accidents, injuries, and unsafe working conditions to supervisors; complete required safety trainings and certifications; maintain a neat and professional appearance at all times while on duty; respect hotel confidentiality; protect all company assets. Welcome and greet guests, anticipate and fulfill guest needs, assist guests with reduced mobility, and warmly thank guests. Communicate clearly and professionally; prepare and accurately proofread written documents; answer telephone calls using appropriate language. Uphold quality standards. Enter and retrieve information using computers and/or point-of-sale systems. Be accustomed to standing, sitting, and moving for extended periods. Lift, carry, pull, push, and place items weighing up to 4.5 kilograms independently. Perform all other duties assigned by supervisors that are consistent with this position. RECOMMENDED QUALIFICATIONS Education: High school diploma or equivalent. Related Work Experience: At least 1 year of related work experience. Supervisory Experience: At least 1 year of supervisory experience. Licenses or Certifications: None *At Marriott International, we are committed to promoting equal employment opportunity, welcoming every individual with dignity, and offering equal opportunities to all. We foster an environment where our colleagues’ unique qualities are appreciated and celebrated. Our greatest strength lies in the diverse mix of cultures, skills, and experiences our colleagues bring. We strive to prevent discrimination based on protected characteristics, including disability, veteran status, and any other characteristic covered under applicable law.* In more than 100 award-winning properties worldwide, The Ritz\-Carlton team creates such extraordinary experiences that guests remember them long after their stay. The brand attracts the finest hospitality talent from around the globe, continuing the tradition of creating unforgettable memories. We believe everyone can succeed when empowered to be creative, caring, and empathetic. Each day, we set the global standard for luxurious, exclusive, and unparalleled service. It is our great pride to deliver excellence in comfort and hospitality to our guests. Your role will be to ensure The Ritz\-Carlton brand’s standards of excellence are upheld daily, elegantly and thoughtfully. These standards form the foundation of Ritz\-Carlton properties and drive us to exceed expectations every day. It is through these standards—and our belief that our culture contributes to our success—that The Ritz\-Carlton has earned its reputation as a world-leading luxury hospitality brand. As a member of our team, you will learn and apply our standards of excellence—including our Employee Promise, Credo, and Service Values. In return, we offer you the opportunity to take pride in your work and your colleagues. By joining The Ritz\-Carlton team, you also become part of Marriott International’s portfolio of properties. **Choose** a company that enables you to bring your best self forward, **give** meaning to your professional life, **be part of** an incredible international team, and **become** the best version of yourself.