Competency Lead – Microsoft Dynamics 365

Description

Summary: This role involves leading and growing the Microsoft Dynamics 365 practice through solution leadership, pre-sales support, capability building, and people management. Highlights: 1. Own and grow the organization's Microsoft Dynamics 365 practice 2. Lead solution architecture and client-facing presentations 3. Build, mentor, and retain a team of Dynamics 365 consultants **Role Summary** The Competency Lead – Dynamics 365 will own and grow the organization's Microsoft Dynamics 365 practice (Finance \& Operations / Business Central / Customer Engagement, as applicable). This role combines hands\-on solution leadership, pre\-sales support, capability building, and people management to establish Dynamics 365 as a strong, revenue\-generating practice area. The incumbent will be the go\-to authority for solution direction, delivery quality, and talent development within the competency. **Key Responsibilities** **Practice \& Competency Building** ● Define and execute the strategic roadmap for the Dynamics 365 competency, aligned with overall business goals. ● Build reusable frameworks, accelerators, templates, and best\-practice repositories for implementation and support engagements. ● Establish delivery methodologies, quality benchmarks, and governance standards across Dynamics 365 projects. ● Track industry trends, Microsoft product roadmap updates, and licensing changes; translate these into practice\-level actions. **Pre\-Sales \& Business Development** ● Partner with sales and business development teams to identify, qualify, and pursue Dynamics 365 opportunities. ● Lead solution architecture, effort estimation, and proposal/RFP responses for prospective engagements. ● Deliver client\-facing presentations, solution demonstrations, and proof\-of\-concepts. ● Support pricing strategy and commercial structuring of Dynamics 365 engagements. **Delivery Oversight** ● Provide solution architecture guidance and act as an escalation point for complex implementation or support issues. ● Review project delivery plans, ensure adherence to timelines, budgets, and quality standards. ● Conduct periodic health checks and risk assessments across active Dynamics 365 engagements. ● Ensure smooth integration of Dynamics 365 with other enterprise systems where applicable. **Talent \& Capability Development** ● Build, mentor, and retain a team of functional and technical Dynamics 365 consultants. ● Define role\-wise competency matrices, training paths, and certification goals for the team. ● Drive recruitment, onboarding, and performance management within the competency. ● Foster a culture of continuous learning, knowledge sharing, and innovation. **Stakeholder \& Partner Management** ● Serve as the primary relationship owner with Microsoft (partner management, co\-sell programs, incentives). ● Represent the organization in Microsoft partner forums, certifications, and competency assessments. ● Liaise with client stakeholders at senior levels to ensure satisfaction and identify expansion opportunities. **Required Skills \& Qualifications** ● Bachelor's degree in Engineering, Computer Science, Business, or related field; MBA preferred. ● 10–15 years of overall experience in Microsoft Dynamics 365 (F\&O, Business Central, and/or CE/CRM), with multiple end\-to\-end implementation cycles. ● Proven experience leading a practice, competency, or center of excellence, including team building and P\&L or revenue accountability. ● Strong functional and/or technical grounding in Dynamics 365 modules (Finance, Supply Chain, Sales, Customer Service, or equivalent). ● Experience with pre\-sales activities: solutioning, effort estimation, proposal writing, and client presentations. ● Relevant Microsoft certifications (e.g., Dynamics 365 Functional Consultant, Solution Architect Expert) strongly preferred. ● Familiarity with Microsoft Power Platform (Power Apps, Power Automate, Power BI) is an advantage. ● Excellent communication, stakeholder management, and executive presentation skills. ● Prior experience working within an IT services / systems integration / consulting environment. **Key Competencies** ● Strategic and business\-oriented thinking with strong commercial acumen ● Leadership and people development ● Solution architecture and problem\-solving ● Client relationship management ● Ownership and accountability for practice outcomes Pay: QAR15,000\.00 \- QAR20,000\.00 per month Ability to commute/relocate: * Doha: Reliably commute or planning to relocate before starting work (Required) Experience: * Microsoft Dynamics 365: 10 years (Required) Work Location: In person