Guest Services - Agent

Description

Summary: Mandarin Oriental, Doha is seeking a Guest Services Agent to join their Front Office team, providing legendary service and managing guest experiences. Highlights: 1. Opportunity to join an award-winning luxury hotel group 2. Thrive in a team that values integrity, respect, and growth mindset 3. Craft unique learning and development programmes for career growth Guest Services \- Agent * JR\-04615 * Rooms * Full time * Permanent * Mandarin Oriental, Doha Add To Favourites View Favourites Mandarin Oriental, Doha is looking for a Guest Services Agent to join our Front Office team. Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. Mandarin Oriental is the award\-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought\-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting\-edge of luxury experiences. Mandarin Oriental, Doha is an intimate and stylish urban retreat, blending Qatari\-influenced heritage with modern design. Located in the heart of Msheireb Downtown Doha, within walking distance to Souq Waqif, Museum of Islamic Art and a short distance to the business district, West Bay. **As Guest Services Agent****, you will be responsible for the following duties:** * Greet, check\-in, and escort guests promptly to their rooms * Address special guest preferences recorded in guest history profiles * Handle cash drawer properly as outlined in the MODOH Controller’s Policy * Check cash float at the beginning and end of each shift to ensure at all times that amounts are correct * Provide quality service with colleagues to the guests by responding to requests promptly, efficiently and courteously during check\-in, check\-out and throughout the guest’s experience * Arrange fulfilment of guest services by working with the Concierge, Housekeeping, PBX, Reservations and Room Service colleagues * Print and drop cash out, adjustment slips, paid out voucher, and bank count reports * Communicate clearly with the Night Duty Manager and Accounting Department * Establish a good working knowledge of the Hotel outlets and products **As Guest Services Agent****, we expect from you:** * Friendly, enthusiastic, passionate, Sociable * Engaging, Genuine, Organised * Minimum of 1 year of Front Office experience * Minimum 2 years of experience working in a 5\-star hotel environment * Previous experience working in the Middle East Region is an advantage * Strong command of Microsoft Office products ,HMS **Our commitment to you** * Learning \& Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously. * MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the \#MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones. * Heath \& Colleague Wellness. Finding the right work\-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally. * Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role. * A competitive salary and benefits packages * Transportation and Housing provided * Relocation and Vacation Tickets **We’re Fans. Are you?**