IT Helpdesk Agent- Arabic

Description

Summary: This role involves providing IT support, resolving user issues, and ensuring high customer satisfaction through professional and courteous communication. Highlights: 1. Proficient in ITIL methodologies and IT issue resolution across various systems 2. Focus on end-user support and high customer satisfaction 3. Hands-on experience with ITSM tools and excellent communication skills Technical Proficiency: Proficient in ITIL methodologies, capable of resolving IT issues across OS, hardware, networking, software applications, and remote tools, with hands\-on experience in ITSM tools and very good communication skills. Responsibilities: a) Address end\-user concerns regarding IT services and products. b) Provide information and access to relevant resources for user queries. c) Ensure high levels of customer satisfaction. d) Maintain professional and courteous communication with end users. e) Handle emails, calls, and service requests promptly. Education \& Certification: * Bachelor’s degree in IT related field. * ITIL V4 Certification. Contract : 3 Months and extentable Pay: Up to QAR6,000\.00 per month Application Question(s): * Are you available to join from 2nd August 2026? Language: * Arabic (Preferred) License/Certification: * ITIL V4 (Preferred) Location: * Doha (Required) Work Location: In person