IT Support Specialist

Description

Summary: Seeking a customer-focused IT Support Specialist to provide technical assistance and ensure employees have efficient technology. Highlights: 1. Serve as the first point of contact for technical assistance 2. Install, configure, and maintain IT hardware and software 3. Troubleshoot and resolve a variety of technical issues **Job Title:** IT Support Specialist **Reports To:** IT Manager **Job Summary:** We are looking for a knowledgeable and customer\-focused IT Support Specialist to join our team. You will be responsible for providing technical assistance and support related to computer systems, hardware, and software. Your primary goal is to ensure that our employees have the technology they need to perform their jobs efficiently and without interruption. **Key Responsibilities:** * Serve as the first point of contact for employees seeking technical assistance (in person, via ticketing system, phone, or chat). * Install, configure, and maintain desktop computers, laptops, printers, and mobile devices. * Troubleshoot and resolve issues related to Windows/macOS operating systems, Office 365, and common business applications. * Manage user accounts, permissions, and access controls in Active Directory and Azure AD. * Set up and support video conferencing and collaboration tools (Zoom, Teams, etc.). * Document troubleshooting steps and solutions in the knowledge base. * Coordinate with third\-party vendors for hardware repairs and software licensing. * Assist with onboarding/offboarding processes (setting up new hires, retrieving equipment from departing employees). * Maintain inventory of all IT assets. **Qualifications:** * Associate’s degree in Information Technology, Computer Science, or related field (or equivalent work experience). * 1–3 years of experience in a helpdesk or desktop support role. * Strong knowledge of Windows 10/11 and MacOS. * Experience with Microsoft 365 administration. * Familiarity with networking basics (TCP/IP, DNS, DHCP, Wi\-Fi). * Excellent problem\-solving and communication skills. * Certifications such as CompTIA A\+, Network\+, or Microsoft Modern Desktop Administrator are a plus. Pay: QAR2,569\.60 \- QAR7,567\.39 per month Work Location: In person