Problem Management Analyst (Service Assurance)

Description

Summary: Join Mind Stream as a Problem Management Analyst to minimize recurring incidents and improve service stability and network performance through proactive and reactive problem management. Highlights: 1. Lead Major Incident Reviews and provide RCA inputs for high-severity outages 2. Identify process gaps and drive continuous improvement initiatives 3. Ensure adherence to ITIL frameworks and organizational standards Join Mind Stream as a Problem Management Analyst, where you will minimize recurring incidents and improve overall service stability and network performance through proactive and reactive problem management. Responsibilities: \- Categorize and prioritize problems based on impact and recurrence \- Lead Major Incident Reviews (MIR) and provide RCA inputs for high\-severity outages \- Coordinate with vendors and internal teams for end\-to\-end problem resolution \- Prepare RCA dashboards and trend analysis reports for stakeholders \- Identify process gaps and drive continuous improvement initiatives \- Ensure adherence to ITIL frameworks and organizational standards Requirements: \- Proven experience in Problem Management and Root Cause Analysis \- Technical knowledge of Telecom Infrastructure and log analysis \- Mastery of RCA tools including 5 Whys, Fishbone, and Fault Tree Analysis \- Ability to manage KEDB and knowledge sharing repositories \- Strong analytical thinking and cross\-functional communication skills Experience: 3\-8 years Location: Doha, Qatar Apply through Mind Stream Email: careers@mind\-stream.net WhatsApp: \+974 30107270 Work Location: In person