RECEPTIONIST / HOSTESS

Description

Summary: Seeking a well-presented, polite, and professional Arabic-speaking female receptionist to join a luxury hospitality team and manage guest experiences. Highlights: 1. Join a luxury hospitality team 2. Focus on exceptional guest experience 3. Professional and dynamic work environment **Arabic females only.** Applicant **must speak Arabic and English fluently.** We are looking for a **female Arabic\-speaking receptionist**, currently **residing in Qatar**, to join a luxury hospitality team in Qatar The ideal candidate is **well\-presented, polite, professional**, and has **at least 2 years of experience** in reception or customer service. **Key Responsibilities:** * **Guest Greeting \& Seating:** * Welcome guests with a warm, friendly, and professional demeanor as they enter the restaurant. * Escort guests to their tables, ensuring they are comfortable and have everything they need for an enjoyable experience. * Manage waiting lists and coordinate seating arrangements, prioritizing reservations and walk\-ins in a timely manner. * Ensure the restaurant’s ambiance is consistently welcoming, with attention to cleanliness and orderliness at the entrance and seating areas. * **Reservation Management:** * Handle phone inquiries and manage reservations efficiently using the restaurant's reservation system (e.g., OpenTable, Resy). * Confirm reservations, make changes or cancellations, and maintain an up\-to\-date guest list. * Assist with special requests such as dietary needs, preferred seating, and celebration reservations. * Ensure all reservation policies are communicated clearly to guests. * **Guest Experience:** * Address guest concerns or requests promptly, escalating to the appropriate manager if necessary. * Monitor guest flow and anticipate peak times, coordinating with servers and management to minimize wait times. * Provide information about the menu, restaurant features, and special promotions when necessary. * **Communication \& Coordination:** * Maintain clear and continuous communication with the restaurant team, including servers, managers, and kitchen staff, to ensure smooth operations. * Assist with coordinating large group bookings, special events, and private dining requests. * Keep the manager informed of guest preferences, repeat visits, and any VIP or regular customer status. * **Administrative \& Organizational Duties:** * Manage guest check\-in and check\-out, ensuring that guests are properly acknowledged and thanked for their visit. * Handle the payment process for guests as needed, ensuring accurate billing and providing receipts. * Maintain accurate records of reservations, cancellations, and guest feedback. * Assist with maintaining front\-of\-house inventory, ensuring all menus, promotional materials, and other resources are up to date. * **Maintaining Cleanliness \& Presentation:** * Ensure that the front desk area is always clean, organized, and welcoming. * Maintain a professional appearance in line with the restaurant's grooming standards. * Ensure the waiting area is comfortable, with seating arrangements, magazines, or other amenities for guests. * **Customer Service:** * Handle guest feedback, complaints, or inquiries with professionalism, working to resolve any issues to the satisfaction of the guest. * Upsell restaurant services such as wine pairings, special events, and exclusive offerings. **Skills \& Qualifications:** * **Experience**: Previous experience in a customer\-facing role, preferably in a fine dining or high\-end restaurant setting. * **Communication**: Strong verbal communication skills and the ability to speak clearly and confidently with guests, colleagues, and management. * **Customer Service**: Excellent interpersonal skills, with a genuine passion for providing a high level of service. * **Organization**: Ability to multi\-task and manage high\-stress situations while maintaining a calm and positive demeanor. * **Technical Skills**: Familiarity with reservation systems and point\-of\-sale (POS) systems is an advantage. * **Appearance**: Well\-groomed and dressed in accordance with the restaurant's dress code. * **Languages**: Fluency in English is required; proficiency in additional languages is a plus. **Personal Attributes:** * **Attention to Detail**: Able to notice small details that make a big difference in the guest experience. * **Team Player**: Works well with others in a fast\-paced environment, and supports colleagues when necessary. * **Professionalism**: Maintains composure and professionalism at all times, especially when dealing with difficult guests. * **Punctuality**: Reliable and timely, ensuring shifts start and end as scheduled. Job Type: Full\-time