IT Support Coordinator

Description

Summary: The IT Support Coordinator at Serviceth LLC oversees daily IT support operations, ensuring efficient resolution of technical issues and maintaining smooth functioning of IT systems. Highlights: 1. Coordinate and manage all IT support requests from staff 2. First point of contact for technical issues (hardware, software, network) 3. Maintain IT inventory and assist with setup and configuration **IT Support Coordinator** **Serviceth LLC (Branch 3\)** **Location: Lusail, Qatar** Position Summary The IT Support Coordinator at Serviceth LLC – Branch 3 in Lusail is responsible for overseeing daily IT support operations, ensuring efficient resolution of technical issues, and maintaining smooth functioning of the company’s IT systems. This role acts as the central point of coordination between end\-users, IT technicians, and management to deliver reliable and timely technical support services. Key Responsibilities * Coordinate and manage all IT support requests from staff within Branch 3 * Serve as the first point of contact for technical issues (hardware, software, network, and system access) * Assign and escalate tickets to appropriate IT personnel or vendors when needed * Monitor and track support tickets to ensure timely resolution and proper documentation * Maintain IT inventory, including hardware, software licenses, and peripherals * Assist in the setup, configuration, and maintenance of computers, printers, and network devices * Ensure compliance with IT policies, security standards, and data protection procedures * Support onboarding and offboarding of employees (account setup, system access, device preparation) * Coordinate with central IT teams for system upgrades, maintenance, and troubleshooting * Prepare regular reports on IT support performance, recurring issues, and system improvements Qualifications * Diploma or Bachelor’s degree in Information Technology, Computer Science, or related field * 1–3 years of experience in IT support or helpdesk coordination * Strong knowledge of Windows/Mac OS, Microsoft Office 365, and basic networking * Familiarity with ticketing systems (e.g., ServiceNow, Jira, or similar) * Excellent communication and coordination skills * Strong problem\-solving and organizational abilities * Ability to work under pressure and manage multiple tasks efficiently Preferred Skills * Basic knowledge of cybersecurity principles * Experience in enterprise IT environments * IT certifications such as CompTIA A\+, Network\+, or Microsoft certifications Working Conditions * Based in Lusail, Qatar – Serviceth LLC Branch 3 * Full\-time position * May require occasional after\-hours support for urgent issues or system maintenance الراتب المدفوع: QAR٠٫٠٠ لكل عام موقع العمل: بشكل شخصي