Guest Experience Supervisor

Description

Position Summary: This non-management position focuses on guest registration, payment management, assistance, and responding to requests while maintaining quality standards and supporting the team. Key Responsibilities: 1. Accurate guest registration and payment management 2. Providing information and addressing guest requests 3. Maintaining positive working relationships and supporting the team **Additional Information** **Job Number**26101723 **Job Category**Rooms \& Guest Services Operations **Location**The Pearl Island, Doha, Qatar, Qatar, 14875 **Schedule**Full Time **Located Remotely?**N **Position Type** Non\-Management Process all guest check-ins, verify guest identity and payment method, assign rooms, issue and activate room keys. Open accurate accounts for each guest according to their requirements. Enter Marriott Rewards program information. Ensure rates comply with market standards and document all exceptions that arise. Collect payments prior to issuing room keys and verify or adjust billing. Compile and review daily incident reports, logs, and exception lists. Complete cashier reports and closing reports. Provide guests with directions and information about reaching destinations and offer hotel-related information. Respond to guest requests by contacting appropriate staff as needed. Follow up to ensure requests are addressed. Process all forms of payment, receipts, disbursements, and expenses. Balance and submit receipts. Calculate and secure cash drawer at the start and end of each shift. Obtain manual authorizations and comply with all Accounting procedures. Notify Loss Prevention or Security of any theft claims reported by guests. Assist management in training, evaluating, counseling, motivating, and coaching employees, and serve as a role model and first point of contact for the "Fair Treatment Guarantee and Open Door Policy" process. Cultivate and maintain positive working relationships, support the team in achieving common goals, and listen to and appropriately respond to employee concerns. Comply with all company policies and procedures; report accidents, injuries, and unsafe working conditions to management; ensure uniforms and personal appearance are neat and professional; maintain confidentiality of proprietary information and protect company assets. Greet and acknowledge guests according to company standards, anticipate their service needs and fulfill them, assist guests with disabilities, and sincerely thank guests. Speak using clear and professional language, prepare and review written documents accurately and completely, and answer phones using proper protocol. Ensure adherence to quality standards. Enter and locate information using computers or point-of-sale (POS) systems. Stand, sit, or walk for extended periods. Move, lift, carry, push, pull, and place objects weighing 10 pounds or less without assistance. Perform other reasonable job duties as requested by supervisors. DESIRABLE SKILLS Education:High school diploma or equivalent General Educational Development (GED) certificate. Relevant work experience:At least 1 year of relevant work experience. Supervisory experience:At least 1 year of supervisory experience. License or certification:None *At Marriott International, we are committed to providing equal opportunities, ensuring everyone feels welcome, and facilitating access to employment opportunities. We actively foster an environment where the diversity of our associates’ backgrounds is valued and celebrated. Our greatest strength lies in the exquisite blend of cultures, talents, and experiences of our associates. We are committed to not discriminating on the basis of disability, veteran status, or any other characteristic protected by applicable law.* St. Regis Hotels \& Resorts, blending timeless glamour with a forward-thinking spirit, is dedicated to delivering exquisite experiences across more than 50 luxury hotels and resorts in premier locations worldwide. Beginning with the debut of the St. Regis Hotel in New York by John Jacob Astor IV in the early 20th century, the brand remains committed to an unconditional level of service that anticipates guests’ needs—delivered flawlessly by a team of gracious hosts who combine classic sophistication with modern sensibility, along with exclusive butler service. We invite you to explore career opportunities at St. Regis. By joining St. Regis, you join a portfolio of brands under Marriott International. **You’ll be** where you can do your best work, **you’ll start** fulfilling your purpose, **you’ll be part of** an incredible global team, and **you’ll become** the best version of yourself.