IT Support Technician

Description

Summary: An IT Support Technician provides technical assistance to employees or customers by installing, maintaining, and troubleshooting IT systems to minimize downtime. Highlights: 1. Provide first-line technical support for hardware, software, and network issues 2. Diagnose and resolve IT problems in person, over the phone, or remotely 3. Ensure compliance with company IT policies and cybersecurity best practices An **IT Support Technician** is responsible for providing technical assistance to employees or customers by installing, maintaining, and troubleshooting computer hardware, software, networks, and other IT systems. This role ensures that technology operates efficiently and that users receive prompt support to minimize downtime. **Key Responsibilities:** * Install, configure, and maintain desktop computers, laptops, printers, and peripheral devices. * Provide first\-line technical support for hardware, software, network, and email issues. * Diagnose and resolve IT problems in person, over the phone, or through remote support tools. * Set up user accounts, passwords, and access permissions. * Install and update operating systems, applications, and security software. * Perform routine system maintenance, backups, and software updates. * Monitor and troubleshoot network connectivity and internet\-related issues. * Maintain accurate records of support requests, solutions, and IT assets. * Assist with onboarding new employees by preparing and configuring IT equipment. * Ensure compliance with company IT policies and cybersecurity best practices. * Escalate complex technical issues to senior IT staff or external vendors when necessary. **Requirements:** * High school diploma or equivalent; diploma or degree in Information Technology, Computer Science, or a related field is preferred. * Previous experience in IT support, help desk, or technical support is an advantage. * Knowledge of Windows operating systems, Microsoft 365, networking fundamentals, and computer hardware. * Familiarity with remote support tools and ticketing systems. * Basic understanding of cybersecurity principles and data protection. * Strong troubleshooting and problem\-solving skills. * Excellent communication and customer service abilities. * Ability to prioritize tasks and work independently or as part of a team. **Preferred Skills:** * Experience with Active Directory, Microsoft 365 Administration, and basic network configuration. * Knowledge of printers, VoIP systems, and mobile device support. * IT certifications such as CompTIA A\+, Network\+, Microsoft Certified, or equivalent are an advantage. Pay: QAR46,000\.00 \- QAR60,000\.00 per year Work Location: In person