IT Support Engineer

Description

Summary: Seeking a dedicated Tier 2 Support professional to resolve complex technical issues, perform in-depth troubleshooting, and manage IT asset activities for continuous improvement. Highlights: 1. Handle complex and technical issues requiring in-depth troubleshooting 2. Resolve all end-user issues, including software, hardware, and applications 3. Manage IT asset activities and ensure quality assurance for support services **Tier 2 Support – Responsibilities** * Handle complex and technical issues that cannot be resolved by Tier 1 support. * Perform in\-depth troubleshooting, advanced configuration, and specialized technical analysis. * Resolve all end\-user related issues, including software, hardware, applications, web applications, access problems, incidents, and requests. * Manage the IT asset management activities, including inventory control and distribution of IT equipment. * Analyze and ensure quality assurance for continuous improvement of support services. * Provide on\-site support when required for issues that cannot be resolved remotely, including PC deployment and hardware troubleshooting. * Support hardware and software installation, configuration, upgrades, and relocation activities across multiple locations. * Provide second\-tier application support for all customer service–related systems. * Perform remote support during standby hours (after working hours, weekends, and holidays) by handling calls, messages, and ITSM tickets and resolving or escalating issues. * Log, diagnose, escalate, resolve, and close incidents, including functional and vertical escalations where applicable. * Identify and implement solutions that reduce repeated incidents (root cause analysis, self\-help solutions, etc.). * Coordinate with vendors for hardware/software issues that fall under vendor responsibility. * Support crisis and high\-priority incident situations requiring deeper technical intervention. * Maintain and manage IT equipment stores and support stock distribution as required. **Need native Arabic speaking male candidates who have a car and a valid Qatar Driving License** Pay: From QAR6,000\.00 per month Application Question(s): * Do you have a valid Qatar driving license and car? * What is your gender? Experience: * Tier 2 IT Support Engineering: 2 years (Required) Language: * Arabic (Required) Work Location: In person