Technical Support Specialist

Description

Summary: A Technical Support Specialist provides technical assistance and troubleshooting support for computer systems, software, hardware, and networks to ensure users can effectively use IT tools. Highlights: 1. Diagnose and resolve hardware, software, and network issues 2. Install, configure, and maintain IT equipment 3. Train users on basic technology tools and best practices A **Technical Support Specialist** provides technical assistance and troubleshooting support to customers, employees, or clients experiencing issues with computer systems, software, hardware, networks, and other technology services. The role focuses on resolving technical problems, maintaining system functionality, and ensuring users can effectively use IT tools. **Key Responsibilities:** * Provide technical support through phone, email, chat, or in\-person assistance * Diagnose and resolve hardware, software, and network issues * Install, configure, and maintain computers, applications, and IT equipment * Troubleshoot operating systems, printers, connectivity issues, and user access problems * Create and manage support tickets and track issue resolution * Escalate complex technical problems to senior IT teams when needed * Assist with software updates, system upgrades, and security procedures * Document technical solutions and maintain knowledge base articles * Train users on basic technology tools and best practices * Monitor system performance and help improve IT processes **Required Skills:** * Strong problem\-solving and analytical skills * Knowledge of Windows/macOS, Microsoft Office, hardware, and networking basics * Experience with ticketing systems and remote support tools * Good communication and customer service skills * Ability to explain technical information clearly to non\-technical users Pay: QAR50,000\.00 \- QAR75,000\.00 per year Work Location: In person