Helpdesk Operator

Description

Summary: Seeking a self-motivated, service-oriented individual with excellent customer handling skills to manage inquiries, complaints, and maintain documentation. Highlights: 1. Opportunity to utilize strong customer service and communication skills 2. Engage in proactive problem-solving and documentation management 3. Dynamic role supporting operational needs and customer requests * Arabic and English speaker * Requires CAFM experience * Minimum 2 to 3 years working experience in customer service/hospitality environment. * Pleasant, friendly and outgoing personality. * Experience in handling customer’s enquiries and taking orders * Self motivated and service orientated * Possess excellent customer handling skills, well organized, proactive and independent * Good command of spoken and written English \& Arabic * Computer literacy (e.g. MS Office) * Pro\-active in meeting customer’s requests * Able to multi\-task * Working Schedule : Routine Shift 24 x 7 * Attend all incoming telephone/E\-Mails customer queries and complaints; and complaints due to system component breakdowns. * Ensures all complaints or queries are answered and act promptly. * Ensure all response time; remedial action and rectification time are to be recorded accurately. * Perform proper documentation and filings, organized indexed filing for easy retrieval of the same. * Update daily information on In\-house CAFM database where necessary * Attend to all transportation needs for the operation needs and requirements * Able to work under tight deadlines * Perform emergency support duty, if required Pay: QAR3,000\.00 \- QAR3,500\.00 per month Application Question(s): * Do you speak Arabic and English? * What is your current salary? * What is your expected salary? * Do you have a notice period? (30 days, 60 days, or Immediate Joiner) Work Location: In person