Service Coordinator

Description

Summary: Seeking a proactive and customer-focused Service Coordinator to manage service requests, coordinate technician schedules, and ensure timely resolution of customer issues. Highlights: 1. Manage service requests and coordinate technician schedules 2. Ensure timely resolution of customer issues and maintain accurate records 3. Customer-focused role with strong communication and organizational skills We are seeking a proactive and customer\-focused **Service Coordinator – After Sales Service** to manage service requests, coordinate technician schedules, and ensure timely resolution of customer issues. The ideal candidate will have excellent communication, organizational, and coordination skills, with the ability to deliver outstanding customer service while maintaining accurate service records. Key Responsibilities * Respond to customer calls, emails, and after\-sales service inquiries promptly and professionally. * Register and manage service requests in the ERP system. * Verify customer information and warranty eligibility. * Schedule and coordinate service appointments with field technicians. * Follow up on pending service requests, technician updates, and spare parts availability. * Keep customers informed about the status and progress of their service requests. * Coordinate effectively with service technicians, spare parts, and internal support teams. * Maintain accurate service records, documentation, and customer history. * Handle customer complaints professionally and escalate complex issues when required. * Conduct post\-service follow\-ups to ensure customer satisfaction and gather feedback. * Prepare daily, weekly, and monthly service reports. * Ensure all service requests are closed within company service standards and timelines. Requirements * Bachelor's degree or diploma in Business Administration, Engineering, or a related field. * 2–5 years of experience in customer service, service coordination, or after\-sales support. * Experience using ERP systems and Microsoft Office applications. * Strong communication and interpersonal skills. * Excellent organizational and time management abilities. * Ability to multitask and work effectively in a fast\-paced environment. * Customer\-focused with strong problem\-solving skills. * Experience coordinating field service teams is an advantage. Preferred Skills * Knowledge of after\-sales service processes. * Experience in warranty management and service documentation. * Ability to work collaboratively with cross\-functional teams. * Strong attention to detail and accuracy. Application Question(s): * Do you have a valid QID/Residence Permit with NOC? * If you're selected, how soon can you join? * What is your salary expectation? (Mention Basic, Housing and Transportation) Education: * Bachelor's (Preferred) Experience: * After Sales Service\-Service Coordinator: 3 years (Preferred) Work Location: In person