Summary: The Customer Service Representative handles inquiries, resolves complaints, processes requests, and ensures high customer satisfaction through strong communication and problem-solving skills. Highlights: 1. Handle customer inquiries and resolve complaints professionally 2. Provide accurate product and service information 3. Achieve individual and team performance targets The Customer Service Representative is responsible for handling customer inquiries, resolving complaints, processing requests, and ensuring a high level of customer satisfaction. The role requires strong communication skills, problem\-solving abilities, and a customer\-focused attitude. **Key Responsibilities** * Respond to customer inquiries via phone, email, or in person. * Provide accurate information about products, services, and company policies. * Handle customer complaints and resolve issues in a professional and timely manner. * Process orders, applications, and requests efficiently. * Maintain and update customer records in the system. * Follow up with customers to ensure satisfaction and issue resolution. * Coordinate with internal departments to resolve customer concerns. * Achieve individual and team performance targets. * Maintain confidentiality of customer information. Job Type: Full\-time
Fatima Al-Kuwari
Indeed · HR
Fatima Al-Kuwari
Indeed · HR
