Summary: This role combines communication, customer support, and organizational tasks to help a business run efficiently by assisting customers and supporting daily office operations. Highlights: 1. Handle diverse tasks from customer inquiries to administrative support 2. Utilize strong communication and problem-solving abilities 3. Opportunity to support managers and team members A **Customer Service Representative / Administrative Assistant** is responsible for assisting customers while also supporting daily office and administrative operations. This role combines communication, customer support, and organizational tasks to help a business run efficiently. Key Responsibilities * Answer customer inquiries by phone, email, or chat * Provide information about products, services, or company policies * Resolve customer complaints and escalate issues when necessary * Maintain customer records and update databases * Schedule appointments and manage calendars * Prepare reports, invoices, and office documents * Handle data entry, filing, and document organization * Coordinate office supplies and administrative tasks * Support managers and team members with clerical duties * Process orders, bookings, or service requests Required Skills * Strong communication and interpersonal skills * Good customer service and problem\-solving abilities * Organizational and multitasking skills * Knowledge of Microsoft Office (Word, Excel, Outlook) * Attention to detail and accuracy * Ability to work under pressure and meet deadlines * Professional phone and email etiquette Preferred Qualifications * High school diploma or bachelor’s degree * Previous experience in customer service or administration * Basic computer and office management skills * Experience with CRM systems is an advantage Pay: QAR53,000\.00 \- QAR68,000\.00 per year Work Location: In person
Fatima Al-Kuwari
Indeed · HR
Fatima Al-Kuwari
Indeed · HR
