IT Specialist

Description

Summary: The IT Specialist provides advanced technical assistance and expertise to end-users and IT support teams, troubleshooting hardware and software to ensure smooth system functioning. Highlights: 1. Provides advanced technical assistance and expertise to end-users 2. Troubleshoots hardware and software problems 3. Ensures smooth functioning of systems and applications The IT Specialist responsible for provides advanced technical assistance and expertise to end\-users and IT support teams within the organization. This role involves troubleshoot hardware and software problems and offer solutions to ensure the smooth functioning of systems and applications. **Key Responsibilities:** * Maximizes computer systems capabilities by studying technical applications and making recommendations. * Updates existing security software on network and workstation. Test existing operating system and computer for potential viruses and security problems. * Attend in\-person meetings with vendor to analyse, troubleshoot and diagnose hardware problems. * Provide technical support for systems and networks. * Troubleshooting Network LAN \& WAN, POS, Wi\-Fi AP and Printers. * Serving as the first point of contact for customers seeking technical assistance over the phone or email. * Determining the best solution based on the issue and details provided by customers. * Setup and configure Desktop, Laptop for new user based on the company best practices guideline * Arranges service by software or hardware vendors to repair or replace defective products. * Resolving logged errors in a timely manner. * Track and route problems and requests and document resolutions. **Education** Degree in IT or similar discipline **Technical Skills** High\-level skills in IT administration, information analysis and of computer hardware/software systems, data center management and data governance, computer networks, network administration and network installation, database design and development. **Industry Experience** Minimum 5 years’ experience in the same field **Technology Skills** High technical ability and knowledge of computer software and hardware with an enthusiastic approach to expanding knowledge of all gaming, hardware, software and systems. **Communication Skills** English languages proficiency, Excellent, proven interpersonal, verbal and written communication skills Application Question(s): * Please mention your current salary and expected salary * Do you have notice period. IF yes, please mention your expected date of join. Education: * Bachelor's (Required) Experience: * IT / Network / Technical Support Specialist: 5 years (Required) Work Location: In person