Receptionist

Description

Summary: Seeking a professional Spa Receptionist to warmly welcome guests, manage appointments, handle inquiries, process payments, and maintain a pristine reception area while coordinating with staff. Highlights: 1. Warmly welcome guests and manage appointments with professionalism. 2. Provide accurate information on spa services and promotions. 3. Support daily administrative tasks in a fast-paced environment. Key Responsibilities * Welcome guests in a warm, friendly, and professional manner. * Manage appointments, bookings, cancellations, and rescheduling. * Answer phone calls, emails, and customer inquiries promptly and professionally. * Provide accurate information about spa services, treatments, packages, and promotions. * Process payments and maintain accurate billing records. * Coordinate with therapists and spa staff to ensure efficient scheduling. * Maintain a clean, organized, and presentable reception area. * Handle guest concerns and resolve complaints professionally. * Keep client records confidential and up to date. * Support daily administrative tasks and maintain office supplies as needed. Requirements * Previous experience as a **Spa Receptionist** or in a similar front desk role is **required**. * Excellent command of spoken and written English. * Strong communication and interpersonal skills. * Professional appearance and positive attitude. * Outstanding customer service and hospitality skills. * Good organizational and multitasking abilities. * Ability to work efficiently in a fast\-paced environment. * Flexible to work weekends, holidays, and shift schedules if required. * High level of integrity, reliability, and attention to detail. Work Location: In person