Application Support (Siebel) - L2

Description

Summary: Seeking an experienced Application Support Engineer (Siebel) – L2 to provide technical support, maintenance, and troubleshooting for Oracle Siebel CRM applications, ensuring smooth operations and stability. Highlights: 1. Opportunity to work on enterprise-level CRM systems 2. Professional and collaborative work environment 3. Career growth and learning opportunities We are seeking an experienced **Application Support Engineer (Siebel) – L2** to provide technical support, maintenance, and troubleshooting for Oracle Siebel CRM applications. The ideal candidate will ensure smooth day\-to\-day operations, incident resolution, system monitoring, and application stability in an enterprise environment. **Key Responsibilities** * Provide L2 support for Oracle Siebel CRM applications * Monitor application performance and ensure system availability * Troubleshoot and resolve application issues, incidents, and service requests * Analyze logs, identify root causes, and implement corrective actions * Coordinate with development, infrastructure, and database teams for issue resolution * Support application deployments, patches, and upgrades * Maintain incident records, documentation, and knowledge base articles * Ensure SLA compliance and timely resolution of support tickets * Perform health checks and preventive maintenance activities * Assist end users with technical support and issue clarification **Required Skills \& Qualifications** * 5\+ years of experience in application support, preferably in Oracle Siebel CRM environments * Strong understanding of Oracle Siebel architecture and functionalities * Experience in troubleshooting Siebel application issues and performance problems * Knowledge of Siebel Tools, workflows, integrations, and web services is an advantage * Good understanding of SQL and relational databases * Experience with ticketing and monitoring tools * Familiarity with Linux/Unix and Windows server environments * Strong analytical and problem\-solving skills **Language Requirement** * **Arabic: Mandatory (Reading, Writing, and Speaking)** * English proficiency required for technical and professional communication **Preferred Attributes** * Ability to work effectively in an onsite team environment * Strong communication and coordination skills * Experience working in enterprise support environments * Ability to manage multiple incidents and priorities efficiently **What We Offer** * Opportunity to work on enterprise\-level CRM systems * Professional and collaborative work environment * Career growth and learning opportunities * Competitive salary package based on experience Experience: * Application Support Engineer : 5 years (Preferred) Language: * Arabic (Required) Work Location: In person